I can't sign in to Xbox.com

Hello H SIV!

Thanks for reaching out to Xbox forums support. I'm sorry to hear about all the issues that you're running into trying to purchase Xbox Game Pass Ultimate.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account, see what might be causing that issue and get it all set up for you.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more.

Felix

Xbox forums support

Try doing it directly from the Microsoft Store app on your Windows 10.

Hey there x Sito DJ x,

Looks like this was an issue yesterday that has since been resolved. Are you still seeing the issue?

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hi Ahmed, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This can happen if there's an issue with your browser or something with your account security settings are not updated.

We can try a few troubleshooting steps, if they don't work, I highly recommend you contact support.

First, let's make sure your account security information is updated:

Sign in to your Microsoft account: https://account.live.com/proofs/manage/additional

Verify that your security information is correct and up to date, I also recommend turning on the 2-step verification.

Then, try to sign-in again and verify that your browser is not preventing a login pop-up from the Microsoft site.

When a pop-up has been blocked, Edge will display an icon in your web browser's address bar.

If that still does not work, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

the privacy settings page is this:

https://account.microsoft.com/account/privacy?r...

if your account is for a child, you need an adult account to link your account and manage your privacy settings

If you can't access this page, either the problem is with the network you're using or your account doesn't have permission to change settings on your own.