I can’t sign in to my Xbox account

Hello,

I’m able to sign into Xbox Enforcement on any other Xbox account except my main account that’s permanently suspended. I can’t sign into my main account on Xbox because it says I’m permanently suspended and I can’t even find out why.

Hello,

I can’t sign into any Xbox Website through my permanently suspended Xbox Account. I’m still unable to sign into Xbox Enforcement to find out the reason for my suspension.

Hello! There was a service impacting some users which should have been resolved around 11:15PM EST. You should be able to sign in now.

Thank you, I restarted my router and it made no difference. I still can’t add my account back or log into another account ok the Xbox, it just comes up with a blank screen and freezes. I also switched to another network and that also made no difference. I can still use the Xbox without signing in, for example I can use Netflix fine - I just can’t access any games because I can’t sign into any accounts. Do you have any other solutions?

Hi Myles! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox profile. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Kindly try to perform a factory reset keep my games and apps. Here's how:

Note: This will remove the profiles on your console, make sure that you remember the email and password to your account.

Press the Xbox button  to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
On the Reset your console? screen, you'll see three options. Be sure to choose the Reset and keep my games & apps option so that you don’t lose any of your games and apps.

This will also help sync the data on your console properly. Once you're done, try to add and sign in to your Xbox profile to see if it works.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl