I cant sign in to my Microsoft account?

FinMC · Mar 22, 2025

I have had my microsoft account fot 5+ years now and have consistently been using it for xbox games, personal emails and work etc. Today when I tried to sign in it says “That Microsoft account doesn't exist. Enter a different account or get a new one”. None of the recovery pages I found worked as they all said the account did not exist, however when clicking “get a new one” to see if that would fix the problem, it said “(my email) is already a Microsoft account. If its yours, sign in now.”

Really confused as to what happened. I still have access to the email itself on my app however cant sign in to anything.

:)

Jay_answers

Every now and then I run into the same issue. The apps, have some issues.

Most of the time, it fixes itself after a while.

Janice V.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I am sorry to hear about this issue. The "Account Does not exist" error means that it could be that your account's email address was changed and the sign-in preference was changed as well. Typically, if a change has been made on an account, an email notification will be received and it will take 30 days before it will get completed. If this happens, you will need to submit an Account Recovery by making sure that you have the new email address and use that new email address to fill out the recovery form.

You can fill out the recovery form at https://account.live.com/acsr. Once you fill out the form, someone from the Microsoft account recovery team will reach out to you via email to help you recover your compromised account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

If you're unsure of the new email address, unfortunately, we won’t be able to recover it directly. However, you can try retrieving your email address here: https://account.live.com/username/recover using the phone number associated with your account. Additionally, since you already reach out to Microsoft about this, I would recommend following up with them about your case.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope the information above helps. Let me know if you need further assistance. Thanks!

Francia J.

Hi AfaPlay, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

This means you’ve encountered an unknown error during sign-in.

Please fully close Minecraft, reset your device, and attempt to log in again.

For your reference, you can check this link: https://help.minecraft.net/hc/en-us/articles/44...

CARSONlovingood

My issue has been going on for about 5 months now and still has not been fixed.

TiffanyMerillat

when I go to request a call it says I have to sign into my microsoft account but I cant sign in.

I cant sign in to my Microsoft account?