I can't sign in to Minecraft.

Hi Andrew Pappas1,

Greetings!

Thank you for posting in Microsoft Community.

I understand that you are having trouble signing in to Xbox Live on Minecraft Java edition and are receiving an error message 0x89235107.


This error message usually occurs when there is a problem with your Xbox Live account or when there is an issue with the Xbox Live service. Here are some steps that you can follow to resolve this issue:



1. Check the Xbox Live service status: Before proceeding with any troubleshooting steps, it's important to check the Xbox Live service status. You can do this by visiting the Xbox Live Status page (https://support.xbox.com/en-US/xbox-live-status) and checking if there are any service alerts or issues. If there are any issues, you may need to wait until the service is restored.



2. Let's proceed repairing the application and the same time resetting the application. To do this, follow these steps:



- Press the Windows key and look for Settings

- Go to Apps

- Select Installed Application or Apps and features

- Search the application you use to launch the game
-Select Advanced option
-Click Terminate
-Click Repair
-Reset



4. Open Microsoft Store app and logout & login with same account on Microsoft Store, Now Open Xbox App or the application you use to launch the game.

5. Make sure all the gaming services and Xbox identity provider is installed. Here's the link: https://www.microsoft.com/en-us/p/xbox-identity-provider/9wzdncrd1hkw?rtc=1&activetab=pivotverviewtab This a system app that helps you to enables PC games to connect to Xbox Live.

6. We need to restart the gaming services and also check if it's running in Automatic or Manual.

- Right click the Windows icon that you can see on the bottom
- Select Run
- Type services.msc
- Look for these following services below:

1. ID helper
2. Xbox live Auth Manager
3. Xbox live Game Save
4. Xbox live Networking Service
5. Gaming Services

Then right click each of the services that was listed. Select Properties, find Startup type and set it to Automatic. Then select Start to start the service and click Apply and Ok to apply the changes.

I hope this information helps you resolve the issue. We look forward for your response.

Happy Gaming,

Microsoft Community Moderator

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your Minecraft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check for typos or case sensitivity. Make sure that there are no accidental spaces, special characters, or typos in your email or password. If you’re copying and pasting, try typing it out manually.

And then try logging in via the website by visiting https://www.minecraft.net/en-us and log in with the same email and password.

If you can log into the website successfully, the problem might be with the Launcher itself.

Next is to clear Minecraft launcher cache because a corrupted cache files can cause login issues. To do this, close the Minecraft Launcher completely.

Navigate to the Launcher settings (on your PC) and delete the cache files.

Relaunch and try signing in again.

Then update Minecraft Launcher because an outdated launcher can cause login errors too. Open your Microsoft Store or Mojang website and check if there’s an update for the Launcher. Install the latest version and retry signing in.

If the issue persists after performing the troubleshooting steps,kindly reset your Microsoft account password.

Please go to the password reset page: https://account.live.com/ResetPassword.aspx and follow the steps given for password reset.

Once reset, log into Minecraft Launcher with the new password.

Thank you for your cooperation.

Hello Andrew Pappas1,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,



Microsoft Community Moderator

I can sign into the MS store but I can't sign into Xbox, or Minecraft Launcher. I reinstalled and still did not work.

Hi John, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

I'll kindly ask you to chat with PlayStation Staff using Live Chat.

Please enter this link:

https://www.playstation.com/support/contact-us/?category=Acc&subCategory=oid

A PlayStation Support Agent can help you.

For more information, you can use this link: help.minecraft.net/hc/en-us/articles/360037725571-Minecraft-for-PlayStation-FAQ#h_01FANTJ5HE05XVRKTBP5BN1WCT