I can't sign in or play games.

Discus and support I can't sign in or play games. in XBoX Accessibility to solve the problem; I am trying to sign in and keep getting error message 0x87DD0033 It also says another error message (0x803f9006) the person who bought this needs to... Discussion in 'XBoX Accessibility' started by Josh Yeung, Oct 14, 2023.

  1. Josh Yeung
    Josh Yeung Guest

    I can't sign in or play games.


    I am trying to sign in and keep getting error message 0x87DD0033

    It also says another error message (0x803f9006) the person who bought this needs to sign in. I am the person who bought this and I am trying to sign in using my console that I use on a daily basis

    I have tried changing my Microsoft password but still cannot access games or even settings ?

    :)
     
    Josh Yeung, Oct 14, 2023
    #1
  2. kyle_m4496 Win User

    I can't sign in or play games.

    Hi Josh. My name is Kyle and I'm an independent advisor.

    It appears that some other players are also experiencing the 0x87DD0033 error code at the moment.

    Try power cycling your Xbox console:

    Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

    Turn your console back on by pressing the Xbox button on the console or on your controller.

    If this doesn't work, try rebooting your router/modem, and report a service outage from the Xbox Status page if the error persists: https://support.xbox.com/xbox-live-status

    On the Status page, select Report > Account & profile. Provide the error code in the additional feedback section.

    Thanks,
    Kyle
  3. IRB Win User

    Can't sign in to play games.

    1170000 - Xbox Live couldn't sign you in. Usually this means that there's a current Xbox Live outage, or a Windows Update that didn't install. First check the following website to see if there's a known Xbox Live outage:

    http://support.xbox.com/en-US/xbox-live-status

    If there's no known outage, try the following:

    1. Check to make sure you're connected to the internet.
    2. Check to see if Xbox Live services are down. This handy website shows the status:
      http://support.xbox.com/en-US/xbox-live-status
    3. If they are all up, go to
      http://www.xbox.com
      and sign in with the same account you sign in to on your computer/tablet.
    4. If everything is okay there, try restarting your computer/tablet with the "restart" option on the power/shutdown menu. Just clicking the off button or turning off your computer/tablet won't work. It needs to be restarted.
    5. If you still can't connect, try running the Windows Update Troubleshooter. We have detailed instructions here if you scroll down, but you can get it here:
      http://go.microsoft.com/?linkid=9830262
    6. Check For Updates & install any mandatory, recommended, or optional updates you might have missed. We have detailed instructions further down this note.
    7. Restart your computer - all those updates need to finish & you need to restart to make sure they all went through.
  4. XBF Erick C Win User

    Can't sign in to play

    Hey there antmanbadalamenti,

    As Smwutches has mentioned, this is currently a known issue and it has already been addressed on the

    Xbox Live Status
    page. Go ahead and go over to the page and sign up to get notified when the services are back up and running.

    I hope this helps.
  5. ViniReis Win User

    Can't sign in to play

    The primary xbox live services is having some problems, they will fix it soon i Hope
  6. Smwutches Win User

    Can't sign in to play

Thema:

I can't sign in or play games.

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