I can't sign in error 0x87dd0033.

Jace2170 · May 8, 2025

I've been getting this error every time I try and sign into my xbox account I don't get it on my cell phone just my xbox... I've tried to sign in different ways still doesn't work. I've waited, reset my password, internet, and xbox and still nothing.. I tried to contact support but they just send me to the robot that tells me to repeat the same things I've already tried... if anyone could help that'd be great if not I'm going to most likely be selling this thing if I can't even play anymore.

:)

Alvaro A-

Hi Jace2170,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues signing in to your Xbox console due to error 0x87DD0033.

This error typically indicates a problem with signing in to your Xbox account, usually due to a temporary issue with the Xbox Live service or a connection problem.

Please check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.

https://support.xbox.com/xbox-live-status

If all services are up and running, test your network connection:

Press the Xbox button to open the guide.

Select Profile & system > Settings > General > Network settings.

Select Test network connection.

If the connection test is successful, your console will connect to the Xbox network. If the connection test is not successful, select the appropriate error message on this page to troubleshoot the connection error:

https://support.xbox.com/help/Hardware-Network/...

Please let me know if you need further assistance.

Regards,

Alvaro

EmiliaZFrost

Nevermind, I fixed it. But the error code was 0x87DD0033.

I was still able to sign into my account from the Microsoft Site and I changed the password, which it worked and it let me sign in again.

MastaBlasta1836

Same issue with me. Er (0x87DD0033) and Microsoft does not offer voice or text help for that error code.

kyle_m4496

Hi Fred. My name is Kyle and I'm an independent advisor.

It appears that some other players are also experiencing this problem at the moment.

Try power cycling your Xbox console:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

Turn your console back on by pressing the Xbox button on the console or on your controller.

If this doesn't work, try rebooting your router/modem, and report a service outage from the Xbox Status page if the error persists: https://support.xbox.com/xbox-live-status

On the Status page, select Report > Account & profile. Provide the error code in the additional feedback section.

Thanks,
Kyle

MAUPIN Fréderic

Thanks Kyle

Seems that the issue auto solved. I've tried all your tricks this morning but without any result.

As some features (change gamertag for example) were also down from the site i guess that was a serveur issue.

Have a nice day

I can't sign in error 0x87dd0033.