I can't share my real name but I haven't been suspended before.

Hi Nxzmo





Greetings!



Thank you for posting in Microsoft Community.



Upon reading the description you have posted, it seems that you have an issue with Xbox wherein even though you don't remember any suspensions on your account. You are still being blocked due to a past behavior when you try to change your real name.



We understand, that you are quite at loss right now. Given that you have been unable to change your real name due to blockage on your account due to a past behavior. That is why we will do our best to provide you with the best possible options that you can try.

Let’s work together in finding the best solution to this issue.



For me to better understand the issue, I’d like to ask a few questions:



• Are you referring to the real name of your Microsoft account, gamertag, or the username of your game?

• If possible, kindly please provide a screenshot of the error message. In order for us to further investigate about this matter.





In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.



We look forward to your reply,



Sincerely

Khou Sun

Microsoft Community Moderator

Hello



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.





Sincerely

Khou Sun

Microsoft Community Moderator

Hi again, so I was having a think about this because recently my Xbox has been asking me to setup real name sharing which I keep refusing. I can't remember seeing my real name in the account sign-in menu which made think that what if you disabled sharing,
assuming you have it on?

Disable real name sharing

You can turn off name sharing at any time from Settings:

1.Go to the Home screen.

2.Press the Menu button on your controller.

3.Select Settings.

4.Go to Privacy & online safety.

5.Select Custom.

6.Scroll right to the desired setting:

◦Share my real name

◦Share my real name with friends of friends

Have you played with the above settings? Maybe give that a go, above information from here:

support.xbox.com/.../real-name-sharing

Hi Danny,

if I have my real name and surname in "How you look" but "block sharing my real name with friends", will it still show what is written in "How you look" (which in this case
is also my real name) or will not show anything apart from my gametag?

What I am trying to understand is if when you block sharing your real name it actually stops sharing what's written in the "How you look" tab, or if stops sharing your "real
name" (known from somewhere else in my registration).

Thanks

Hi there,

Thanks for posting her eon the Xbox forums. There is no one time per customer limit when it comes to case reviews. However, you cannot submit a case review for the same enforcement action more than once. Once the case has been upheld, they will not review
it again.

In short, you will be able to submit another case review if you receive another enforcement action to your account. You can check out the enforcement website for more info under

"How do I"

Hope this helps!