I can't set up the Home Console

Hi kita270887,

Thanks for your post. Were you able to complete the steps provided by Felixx? Please give it a try and let us know how it goes. For further information, check out this article:

My Home Xbox.

We are eager for your response.

Hello, I checked that you are a friend on consignment also has this message, so I'm not sure if the format helps.
The older console model was and his account on my console could easily set up as home

Hello kita270887!

Thanks for reaching out to Xbox forums support.

I'm sorry to hear about you not being able to set your console as the Home Xbox.

Do you know if you still have "yearly switches" left for the year or have you used them all up already?

I would first suggest soft factory resetting your console.

(Click on the link below)

How to reset your console to factory defaults on Xbox One

When resetting the console be sure to go with the "KEEP MY GAMES AND APPS" option.

You will need to reconnect to your network, redownload your profile and get the latest update.

Afterwards, try to set your console as the home Xbox again and let us know how it works.

I hope this helps!

Felix

Xbox forums support

Hi there kita270887,

Thanks for the reply. In reference to your question, a Factory Reset - Keep Games & Apps will reset the Operating System and delete all potentially corrupted data without deleting your games or apps. This will save you from downloading
or reinstalling the large game files. Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost.
Your console syncs with Xbox Live automatically when it’s connected with the service, so if you've been offline for a while, you'll need to connect to Xbox Live before taking these steps.

Make sure you have the following because the console will remove the profiles from the Xbox console:

• Make sure there is a stable network connection.
  
• Make sure to know all log in information for profiles on the Xbox (email and passwords)
  

For more information, check out these article:

• How to reset your console to factory defaults on Xbox One

Give this a try and let us know the results.

I didn't know there was a new xbox update. After the update, it allowed to set up the home console. Thank you for your help