I can't send messages to people on the xbox app

Hello, Taylor! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Could you kindly tell me which device or console you are using? Are you getting a specific error message?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Hello, Taylor! My name is Mario. I'm an Independent Advisor and I'll be glad to help you today.

Could you kindly provide me with a little more information about this?

Are you getting a specific error message?

Also, from which device or console are you trying to send these messages?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately we cannot access some of your internal account information.

Do you have a Gold subscription. If so try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

What Exactly does the message say? Does it give an error code?

Have you tried a normal Hard restart? Holding the power button for 10 seconds and letting it fully shut down before booting it back up? Also making sure you have Xbox Gold?

hey there what type of phone are you using? Have you tried uninstalling and then reinstalling it?