I can't send messages to people on the xbox app

taylor harrison · Mar 23, 2025 at 1:24 AM

I have t been able able to message my friends all day on the xbox app

:)

Mario.H.P.

Hello, Taylor! My name is Mario. I'm an Independent Advisor and I'll be glad to help you today.

Could you kindly provide me with a little more information about this?

Are you getting a specific error message?

Also, from which device or console are you trying to send these messages?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately we cannot access some of your internal account information.

{Parity}

Do you have a Gold subscription. If so try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

Zero Jehuty

What Exactly does the message say? Does it give an error code?

Have you tried a normal Hard restart? Holding the power button for 10 seconds and letting it fully shut down before booting it back up? Also making sure you have Xbox Gold?

x AngeILan x

hey there what type of phone are you using? Have you tried uninstalling and then reinstalling it?

At the Nozzle

Hey The GamerWolf48,

Sorry to hear about your issue. However, we need some more info on your situation. Is it pulling up an error code? If so you can get into contact with Xbox Support and give them the
code. They will be able to help you resolve the situation. That being said there could be a number of other issues. Maybe you need to sign out and sign in again to refresh everything. Possibly remove and reinstall the app, something could have gone wrong in
the syncing process. Again, best to contact
Xbox Support directly!

Best,

Nozzle

I can't send messages to people on the xbox app