I can't select "I forgot my password" I can't get out of the virtual keyboard

You didn't read the first sentence of my post. Please read message other than subject heading. Disconnecting worked, but now I can't reconnect. There's a bug where the virtual keyboard doesn't appear. I can't reconnect to wifi if I can't type password.

The problem is that the onscreen keyboard or virtual keyboard will not appear whenever I try to search, enter passwords, or text the virtual keyboard never appears the cursor flashes a few times then stops the controller is completely unresponsive the only responsive button on the controller is the home button in the center of the controller which pulls up an onscreen menu that I still can't navigate because no other buttons on the controller are responsive but like I previously said this is only temporary but as soon as I need to pull up the virtual keyboard it happens all over again my virtual keyboard will not appear onscreen

I can't log in to my account because I forgot to save the password and forgot and I can't "restore the password" because he writes that there is no such mail, and I can't send the code to the mail either, because there is a fraudster's mail. I think it will be really easier to just delete my account, I'm just tired of sorting out this mess and there was nothing particularly valuable for me there

did you try to reset password on line? not on your system. go here: mail.live.com

click on the option: Can't access your account?

on the next page, select "I forgot my password" and follow the instructions.

hope you will get it sorted. let us know how it goes.

I have tried this method but nothing has changed I go directly to my network settings choose my network the next screen loads up asking for the network password but there is no virtual keyboard cursor flashes a few times then freezes controller is completely unresponsive the only button that seems to work is the center button prompting the onscreen window but I can't navigate it because no other buttons are responding wait it out(last about 3 to 5 minutes) til I can navigate the screen again but there is still no virtual keyboard to be found just more of the same should I consider a complete reset losing everything even my saved progress to rectify this issue