I can't reset password it says use another method well the other method is my email that...

Hi tmoney139, if you're unable to reset your password via email or other means such as security question or mobile code, you will need to go to
account.live.com/.../reset

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From this page, select "I forgot my password," then enter the email address associated with the Xbox Account as well as the CAPCHA image and click "Next." From this next page you will get the option to choose a reset method, and if any alternate methods
appear other than "Email me a reset link," I would suggest trying them. But if you can't do those options either, you will need to select "I can't use any of these options" and fill out an account verification questionaire to verify your identity.

Hi there Ziozz.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with your verification.

Have you tried accessing the account from another device or browser? You could also try a different internet connection or a VPN.

Have you tried the form? [https://account.live.com/acsr]

Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day.

Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

I hope this helps. I shall be here for your response. -Lumie

Hi Ridrigo,thank you fir response. I only have one email address and don't really want another. I tried to use this method on the xbox but it only comes up with the later profile. My son says I must have used a different password for the old profile but I can't remember it. If I go to password recovery it gives me the new profile again. I trying to access gamertag PZeronero68.

Hey oniez,

I would recommend you attempt to reset the password for that Microsoft Account that is appearing when you attempt to sign into your account. You can do this by going to
account.live.com/.../reset

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If you are unable to use the standard password reset methods, you can try filling out an account ownership questionnaire by choosing the link that says "I can't use any of these options."

Before I did the usb method. I tried the other method one last time (factory reset from the troubleshoot menu).

Now it says preparing console, but there is no percentage bar. Should I just leave it for awhile and see what happens? Or try another restart?