I can't renew my membership

Discus and support I can't renew my membership in XBoX Games and Apps to solve the problem; Hi, Recently my gold membership was stopped because my credit card had expired. I have updated the payment option with my new credit card yet it still... Discussion in 'XBoX Games and Apps' started by The Gooodness, May 28, 2015.

  1. The Gooodness
    The Gooodness Guest

    I can't renew my membership


    Hi,

    Recently my gold membership was stopped because my credit card had expired. I have updated the payment option with my new credit card yet it still says im not a gold member ? Please help

    :)
     
    The Gooodness, May 28, 2015
    #1
  2. Alliance United
    Alliance United Guest
    I can't renew my gold membership

    Hi,

    Sorry for the frustration this may have caused. Since you have multiple times in various ways to redeem your code, lets try some troubleshooting steps. First, lets ensure that all your billing information on your account is current/correct. You may do that
    on Microsoft's Billing site here: Billing-Payments Afterwards, please ensure that you have no outstanding balances due on your account: Services

    After you've done that, please make sure that your account security proofs (Phone number, Address, and recovery email) are current here: Privacy

    If you continue to get an error in attempt to redeem your code, please contact Xbox Support so they can take a look into your account and redeem to code. You may do that anytime here: Contact
    Support

    Thanks!
     
    Alliance United, May 28, 2015
    #2
  3. Unphorgettable
    Unphorgettable Guest
    I can't renew my gold membership

    Same exact thing happening on my end.
     
    Unphorgettable, May 28, 2015
    #3
  4. onyxishere
    onyxishere Guest

    I can't renew my membership

    Sorry to hear it. What you'll need to do is call phone support to let them know that the card was changed and have them apply the payment to it.

    If you live in North America dial 1-800-469-9269

    Also, if you haven't already, head over to commerce.microsoft.com and set the new card as your primary then remove the old card.
     
    onyxishere, May 28, 2015
    #4
  5. MarqueeMarcc Win User

    Xbox Live not working on Xbox One.

    I need help also my gold membership just renewed and it says I don't have it on my xbox one I can't access xbox music or any of my apps that require gold membership
  6. Unphorgettable Win User

    I can't renew my gold membership

    Same exact thing happening on my end.
  7. Alliance United Win User

    I can't renew my gold membership

    Hi,

    Sorry for the frustration this may have caused. Since you have multiple times in various ways to redeem your code, lets try some troubleshooting steps. First, lets ensure that all your billing information on your account is current/correct. You may do that
    on Microsoft's Billing site here: Billing-Payments Afterwards, please ensure that you have no outstanding balances due on your account: Services

    After you've done that, please make sure that your account security proofs (Phone number, Address, and recovery email) are current here: Privacy

    If you continue to get an error in attempt to redeem your code, please contact Xbox Support so they can take a look into your account and redeem to code. You may do that anytime here: Contact
    Support

    Thanks!
  8. NukaKV Win User

    I'm being threatened to have my information hacked.

    Hold up, I can't file complaints from xbox.com. It's because I haven't renewed my gold membership yet, huh?
  9. onyxishere Win User

    Can't renew membership

Thema:

I can't renew my membership

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