I can't remember my pass code or security question to reset family content, what can I do?

Heya wolfpoo!

If you've forgotten your pass code, let's get you in contact with
Phone/Chat support. They'll be able to best assist with getting that reset for you Let us know how it goes!

What can I do if I’ve forgotten the pass code I set up for parental controls?

If you’ve forgotten your pass code, you can reset it by answering the pass code question you set up parental controls. Here’s how:

1. On your console, go to Settings, and then select Family.

2. Select a content control setting to change.

3. When you’re prompted, enter any pass code (even though it’s incorrect).

4. When you’re notified that your pass code is incorrect, select Reset Pass Code.

5. When your pass code question appears, use your controller or chat pad to enter the answer, then select Done.

If you can’t remember the answer to your pass code question, you’ll have to contact Xbox Support for further help.

1-800-4MY-XBOX

I have tried multiple times to do remember my pass code and security question

I'm having a similar problem. I can play Halo 4 and Halo Reach, but when I try to play any other game, or do really anything else on Xbox, , it asks me for a family code. Oddly enough, it didn't start doing this until today.

I have access to my parent account, I practically manage it for him, and both his account and my account have accepted the TOU. I went into the family settings, and it says that my account is at adult status, as it should be, and that there are no content
controls on my account. But, when i sign in to my account and go to family settings, I'm prompted to enter the family code, and in the background I can see that content controls are turned on on my account.

So either I put content controls on myself in my sleep and don't remember the pass code or the answer to the reset question, or something went wrong on Microsoft's end.

Thank you for your help. I am trying to find out about reseting my security question when I go to the "Xbox Guide", then to "Settings" and last to "Family Settings". Here, a pass code is requested that does not seem to match the pass code I can set up on
the other "Settings" page.