I can’t refund my realms plus subscription

Discus and support I can’t refund my realms plus subscription in XBoX Games and Apps to solve the problem; I tried getting my own realm on an existing world i have but every time i tried to make it into a realm it says we cannot create your realm right now... Discussion in 'XBoX Games and Apps' started by ‍lilruvolo, Nov 19, 2020.

  1. I can’t refund my realms plus subscription


    I tried getting my own realm on an existing world i have but every time i tried to make it into a realm it says we cannot create your realm right now please try again later i tried canceling it but it says i cant since i already paid for it please someone
    help

    :)
     
    ‍lilruvolo, Nov 19, 2020
    #1
  2. Gerardo CG Win User

    Can I get a refund on my Realms Plus subscription?

    Hi there Valerie, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    To request a refund for your subscription, please follow these steps:

    1. Click on the link below, which will take you to a form that you need to fill out with all the necessary details:

    https://support.xbox.com/forms/request-a-refund

    2. In the field where you are asked which item you want a refund for, please enter the full name of the subscription. You can find the order number for the purchase by visiting this website:

    https://account.microsoft.com/billing/orders/

    3. Once you have submitted the form, you will receive an email within 72 hours informing you of the decision regarding your refund request.

    I hope this helps, and if you have any more questions, please let me know.

    Kind regards,
    Gerardo.
  3. Jesse E' Win User

    Realms plus subscription

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

    Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

    After submitting, wait for an email on the status of your refund. You should get one within 72 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.
  4. XBF Houmaidi O Win User

    Realm Plus subscription

    Hello @deathanne! I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    To cancel your subscription, please access the link below:

    Cancel recurring subscription charges | Xbox Support.



    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  5. XBF - Tali Win User

    minecraft realms

    Hello S0vuhkin01,

    Thank you for reaching out to the Xbox Forums! I understand that you’re looking to refund your Minecraft Realms subscription. To do this, you may need to contact Mojang directly. I will list a couple of articles below that will direct you to the proper channels. Please keep in mind that Minecraft Realms subscriptions may not be eligible for a refund.

    If you have not done so already, this guide will show you how to cancel your subscription.

    Cancel Minecraft Realms Subscription

    To review the Mojang Refund Policy, please review the article below. Scroll down to the Minecraft Realms portion for additional details on how to connect with Mojang and possible solutions for your Minecraft Realms subscription.

    Mojang Refund Policy

    Hope this helps!

    -Tali

    [Let us know if this answered your question by tapping "Yes" below]
  6. Sarandipity7012 Win User

    No option to renew an expired minecraft realm for 10 friends

    Hello Unholy Eff3ct! Same issue, sooo frustrating.

    I don't think it has to do with you cancelling the subscription, but it might. My Realm expired because my debit card was stolen so I got a new one and forgot to update the card information. I didn't realize it until 2 months later because I was in night
    classes and did not have much time to play. On Microsoft's website though it says I cancelled it on 10/20/19, when my card could not be charged since it was stolen and cut off.

    When I went to renew it on 12/20/19 the renew button was not there. I could not find it in my settings on Minecraft, settings on Xbox, manage subscriptions on Microsoft's website, Mojang's website, no where!

    So I thought I might have to subscribe to this realms plus subscription to be able to get back into it. I clicked on the pencil next to my expired realm, I clicked on "Manage Subscriptions", I clicked "Info" under the one that is expired, and it takes me
    to the new realms plus subscription page. I proceeded to purchase the monthly subscription then went back out to play, and it had created a brand new realm. I loaded in it once to make sure it didn't copy my realm, but nope brand new realm nothing in my bag
    no clue where I am so I saved and exited that realm. I haven't gotten back on that realm until tonight when I was on the phone with Xbox Support, just to double verify it was not my original expired realm.

    When speaking with Xbox both times, they have tried to look and find out if they do have access to the realms and how they could help to no avail. They have been awesome in trying to assist, but just cannot access in game developer content on Minecraft.

    On 12/23/19 I emailed Mojang from Minecraft.net and got an email back saying they got my request and will get back with me, but I have not heard from them since and it has been 20 days now. I have gone on twitter and asked Mojang's Support to check on it
    multiple times, and they keep saying they will respond in a timely manner in the order requests were received. 20 days is a long time to wait for support, while I am paying for a realm I do not use.

    I didn't want to cancel the new subscription without them being able to see on the back end why it purchased a brand new one when going through the old expired realms "Info" button.

    I believe the issue is that the button to renew realms was removed when adding the new realms plus subscription page. I think that they could not allow users to renew an old expired realm with the new realms plus subscriptions being active. Since
    there is no
    10 player "Realm Server Subscription" anymore, there is only a
    10 player "Realms Plus Subscription" or
    2 player "Realms Server
    Subscription".

    Either way, last time I had a card mix up and my realm expired - I clicked the pencil, manage subscriptions, and renew realm then it took me to the page to pay for the monthly subscription. This option, like you have said, is no longer there. Xbox Support
    cannot access it because it is in game content that they only manage the billing for, and Mojang has only one method of true support contact that I have found and they are not responding to my emails.

    Hoping you might have heard something by now that might help me out as well! Thank you! Hopefully we can access our realms asap! lol

    - Sarandipity
Thema:

I can’t refund my realms plus subscription

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