I can´t refund a game

Discus and support I can´t refund a game in XBoX Games and Apps to solve the problem; last week I installed a game called Astroneer, the game didn´t run, I searched help in a xbox forum, a answer was: uninstall and reinstall. I... Discussion in 'XBoX Games and Apps' started by IgnacioCEF, Jan 8, 2022.

  1. IgnacioCEF
    IgnacioCEF Guest

    I can´t refund a game


    last week I installed a game called Astroneer, the game didn´t run, I searched help in a xbox forum, a answer was: uninstall and reinstall. I uninstalled the game, then I tried reinstall the game but the app ask me my personal data and card info again, what should i do?

    I can´t play any time and the game is already paid, I not pay again, help me pls

    :)
     
    IgnacioCEF, Jan 8, 2022
    #1
  2. Jesse E' Win User

    I can´t refund a game

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

    Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

    After submitting, wait for an email on the status of your refund. You should get one within 72 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.
  3. ngocphi Win User

    Hi does anyone know if I can contact xbox support by phone. My son bought a shark card for gta but it only works for xbox s or x and he has xbox one so looking to get his account refunded Thanks

    Unless it's a physical card you bought at the store

    If so those are t refundable

    Only shark cards bought while in game can be refundable
  4. Smwutches Win User

    I can't refund my games

    Anything you purchase in the marketplace does state that there are no refunds. You would have to try contacting support to see if there is anything they can do. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  5. Илья Цветк Win User

    Login in Microsoft Store Xbox app.

    This all isn`t work. I give up, not going to deal with microsoft anymore.

    I have only one question after all. Can I refund the game that I allready buy at your store?
  6. Senryu BR Win User

    How do i get a refund on a game????

    The Ms don´t give refund (only in case of a terrible mistake, and i don´t see one of that?

    What you can do is apealing to game producer, Valve, explain your insatisaftion nad demand there your refund, to the best to worst case, in the minimum you tryed!!!.

    1. They give you a voucher for another valve game (to compensade you)

    2, They claim to you wait a new DLC will upgrate the game....(whiout date to today)

    3. they just ignore you :)

    I hope i help you and forgive my bad english it´self learnerd.
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I can´t refund a game

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