I cant redeem points

If you mean reward points, you'll need to contact their support using the link at the bottom of the rewards webpage.

If you mean points in relation to a specific game, you may need to contact the developer directly.

if you tried the advice they gave you above, try contacting them directly and explaining your problem

https://support.microsoft.com/it-it/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013

Hi,

From what I could find, you should try updating your billing information.

https://beta.support.xbox.com/help/...es/manage-payment-options-and-billing-address

If your info is up-to-date, try contacting support:

https://support.microsoft.com/en-us/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013

I hope I understood your problem and that you find a solution.

Best wishes!

Hi, sorry to hear that's happening. I believe this error message could be for a number of reasons, including a temporary issue with Microsoft Rewards, as well as for anyone who might be using a VPN. If you have the ability to try redeeming from a different
device, I would recommend trying that as well. If the issue remains unresolved, I would submit a support request directly to

Microsoft Rewards customer support. Hope this helps!

Hello,

From the FAQ on Vault Credits:





I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.