I cant redeem my points because my account "is not up to date"

Hello redhead257,

When you created your Rewards Account, you registered as a US Member. Since your Microsoft Account is registered to the Canadian region, when we attempt a deposit, the process fails, since we cannot deposit USD into a Microsoft Account that only accepts
CAD.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

Also, i already had microsoft points on this so i need to be able to promote it, but it wont let me even though the account is over 18, so i cannot delete and make a new one, unless there is a way to transfer my points to another account, also, i got some
points from the US and im in Canada, so i cant redeem it so i had another account redeem them but i still cant download map packs, is there anyway to change that so i can still get my map packs, because its saying i cant get them in my region on the xbox.