I cant redeem my points because my account "is not up to date"

Im trying to redeem my xbox rewards points, but the website says i need to update my account, but it's correct. What's wrong?

:)

 

Microsoft Points Disappearing??

I was told that there was a beta and i let my brother redeem my account for something and i guess it put my acct on the beta and now i cant redeem microsoft points on my account i was told to come here and ask for a link to help me out. The man said i have
30$ on my account but i cant use them since my console is not signed up for beta. PLEASE HELP!!

 

rewards points are not depositing, says profile needs updating

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

 

Hello redhead257,

When you created your Rewards Account, you registered as a US Member. Since your Microsoft Account is registered to the Canadian region, when we attempt a deposit, the process fails, since we cannot deposit USD into a Microsoft Account that only accepts
CAD.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.