I cant redeem my code for xbox

Discus and support I cant redeem my code for xbox in XBoX Games and Apps to solve the problem; When I enter my code it is recognised by xbox and then proceeds to ask for a billing address so i type is the address and press next it then comes... Discussion in 'XBoX Games and Apps' started by MorgsRino, Jul 13, 2018.

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  1. MorgsRino
    MorgsRino Guest

    I cant redeem my code for xbox


    When I enter my code it is recognised by xbox and then proceeds to ask for a billing address so i type is the address and press next

    it then comes up with a message saying this:

    Check your sender name
    It contains a prohibited word.

    Check your sender nameIt contains a prohibited word.

    JFD-InvalidProperty

    tswpw/3mMUmkVrSg.1.6.12

    2018/07/13 - 18:03:51 UTC

    Please Help

    :)
     
    MorgsRino, Jul 13, 2018
    #1
  2. WickedSeven617
    WickedSeven617 Guest
    I cant redeem my codes, it says that change my language region. If changed also cant redeem it

    cant redeem my codes for my gears of war game.

    I cant redeem my codes, it says that change my language region. If changed also cant redeem it
     
    WickedSeven617, Jul 13, 2018
    #2
  3. Charles Higgens
    Charles Higgens Guest
    Need help redeeming my xbox live code

    I tried redeeming the code in my browser on my computer using these instructions, big mistake. It said "thank you, you redeemed your code" and then exited me out. No gamertag registration whatsoever. I thought the whole point of redeeming my code was to create a gamer tag, but no just exits me out. I then tried redeeming my code on my xbox (so that I could create the gamer tag) and it said "sorry, code already redeemed."

    so what the... what do I do now?
     
    Charles Higgens, Jul 13, 2018
    #3
  4. Geth
    Geth Guest

    I cant redeem my code for xbox

    Is this on the website or Xbox?
     
    Geth, Jul 13, 2018
    #4
  5. MorgsRino
    MorgsRino Guest
    I attempted to do this on xbox and the website and it says the same thing
     
    MorgsRino, Jul 13, 2018
    #5
  6. Smwutches
    Smwutches Guest
    You'll want to try contacting support for assistance. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jul 28, 2018
    #6
  7. Delta Burke
    Delta Burke Guest
    This worked for me, go to your profile on the website and add a new address and make that your primary. I think the issue is there's no name attached to the original address.
     
    Delta Burke, Jul 28, 2018
    #7
  8. PsyQ0 Kyroh
    PsyQ0 Kyroh Guest

    I cant redeem my code for xbox

    can you give steps on how you did this
     
    PsyQ0 Kyroh, Aug 19, 2018
    #8
  9. Delta Burke
    Delta Burke Guest
    Sure

    From your phone:

    go to microsoft.com

    sign in to your account

    Click your account picture in upper right

    Click microsoft account manage

    click the menu drop

    click payment and billing

    click address book

    Click add new address

    add your address

    set as prefered

    and you should be good!

    Hope it works for you!!
     
    Delta Burke, Aug 19, 2018
    #9
  10. nxzb
    nxzb Guest
    I have the same problem help
     
    nxzb, Sep 6, 2018
    #10
  11. HyperVenom523
    HyperVenom523 Guest
    HyperVenom523, Sep 6, 2018
    #11
  12. nxzb
    nxzb Guest
    I have the same problem help
     
    nxzb, Sep 6, 2018
    #12
  13. nxzb
    nxzb Guest

    I cant redeem my code for xbox

    I have the same problem help?
     
    nxzb, Sep 6, 2018
    #13
  14. Delta Burke
    Delta Burke Guest
    Did you try the steps i posted, it seemed to work for them
     
    Delta Burke, Sep 6, 2018
    #14
  15. QueenJasmine07
    QueenJasmine07 Guest
    Did you figure it out ? Im having the same problem
     
    QueenJasmine07, Sep 11, 2018
    #15
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I cant redeem my code for xbox

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