I cant redeem a product

Discus and support I cant redeem a product in XBoX on Consoles to solve the problem; One of my friends from usa bought me some dlc for a game but i cannot redeem because i live in canada a95fbb6f-8059-4abb-84cf-a7ade30ce914 Discussion in 'XBoX on Consoles' started by KermitDeFrog453, May 25, 2020.

  1. KermitDeFrog453
    KermitDeFrog453 Guest

    I cant redeem a product


    One of my friends from usa bought me some dlc for a game but i cannot redeem because i live in canada

    :)
     
    KermitDeFrog453, May 25, 2020
    #1
  2. Foxy2k Win User

    I cant redeem a product

    You can't not redeem a product from other region
  3. ngocphi Win User

    I cant redeem a product

    As mentioned your friend will havw to goto a etailer in canada leta say ebgames.com or amazon and buy a code for canada

    Gifting has alwaya been region locked
  4. XBF Leo G Win User

    I cant redeem a product

    Hello KermitDeFrog453,

    Thank you for posting on the Xbox forums. We understand that you are unable to redeem a gift from a friend due to the region that you are both located in. We have a support article that explains more about

    gift card issues and how to resolve them    . You will want to look at the bottom portion of the article. Be sure to let us know the results
    KermitDeFrog453!
  5. xx SHAKKAN xx Win User

    Where is the Binding of isaac Repentance in Brazil XBOX live?

    Actually the error when I tried to redeem my game was: "CATALOGSKUNOTFOUND" and "We cant find this product".
    I was gifted the code when I was at the Argentina Airport. Since then, I tried to redeem it with no sucess at all.

    Thanks.
  6. Darhyl Amizola Win User

    Why cant I redeem my Xbox product key?

    Hi Liam! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with redeeming your Xbox codes.

    Based on the error message you provided, it is possible that your Xbox product key is an Xbox subscription trial.

    This means that If you were previously or currently subscribed to Xbox Game Pass subscriptions, you will not be able to redeem the subscription trial code as this is for new game pass subscribers only.

    It's also possible that you are not eligible for the specific region. Your Xbox account region must match the Xbox codes region in order to redeem it successfully.

    I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this:

    https://support.xbox.com/en-US/contact-us/

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
Thema:

I cant redeem a product

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