i can't redeem a gift card code on my Xbox One Store pls help

I brought a gift a gift card in family dollar and there's was no sign of the code I went back to the store to talk to them they told me they can't help I need my money help me pls

What error message/code do you receive when you try redeeming the code?

I can't redeem my code on my Xbox gift card it's damage

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Dwaynedxxd, this gift card that owns it was purchased at the Epic store or the Microsoft store, the ones for the Microsoft store have 25 digits.

Would it be a Cash Gift to then buy V-Bucks, or do you already own a Card with V-Bucks to redeem?

If it's a 25-digit Microsoft Gift Card, you first have to redeem it in your Microsoft account and then sign in to the game so they can be validated.

If you go to Epic, you'll need to sign in to your Epic account and redeem them through the site.

How to redeem gift cards and codes

https://support.xbox.com/en-us/help/subscriptio...

Hi lucas, my name is Oskayra, glad to help you.

Method 1: Redeem gift card in store

The easiest way to add money from a gift card to your account is to redeem it in-store. To do this, go to a store that sells gift cards and present the card to the cashier. The cashier will give you a receipt with a redemption code.

Once you have the redemption code, you can enter it into your online account or the store's app. The money from the gift card will be added to your account balance.

Method 2: Redeem the gift card online

You can also redeem the gift card online. To do this, visit the store's website and look for the gift card section. Enter the gift card code and follow the instructions to complete the redemption process.

Once you have redeemed the gift card, the money will be added to your account balance.

I hope this information has been useful to you.

Best regards,
Oskayra