I can't redeem a code

Discus and support I can't redeem a code in XBoX Games and Apps to solve the problem; I'm trying to redeem a code but it tells me it's not allowed for my region, but I don't know in which region I can change it. What can I do?... Discussion in 'XBoX Games and Apps' started by José García5, Apr 13, 2025 at 8:12 AM.

  1. José García5
    José García5 Guest

    I can't redeem a code


    :)
     
    José García5, Apr 13, 2025 at 8:12 AM
    #1
  2. mikeyrcgaming Win User

    I can't redeem a code

    Where did you buy the code from? If you bought the code from xbox, you can make a support case at https://beta.support.xbox.com/contact-us. If it is a third-party store,
    you will have to most likely go through them and have them either refund your money or another solution. Hopefully this issue gets fixed for you!
  3. WPAK Win User

    I can't redeem the code

    Hi there,

    Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
    http://billing.microsoft.com and also check
    http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

    After that try redeeming the code on both xbox console and via xbox.com/redeemcode

    Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us they can do a more indepth look into this issue.

    Xbox Support are also the only ones to determine if a refund is in order or even possible
  4. MJSaunders3952 Win User

    I can't redeem a code

  5. Francia J. Win User

    I can't redeem a code

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    Was this purchased on the Microsoft Store by your friend? If yes, your friend can check who redeemed the game code by signing in to https://account.microsoft.com/billing/orders > see details.

    Also, you may want to check all Microsoft accounts that you own and sign in to https://account.microsoft.com/billing/orders to possibly find the redemption transaction.
  6. gamer in DNA Win User

    I can't redeem the code

    I can't redeem the code

    it is add ons for dead by daylight

    i Purchase it as a gift for my friend

    After I redeem the code this message appeare

    Contact the purchaser to get a code that works in your region

    This code was purchased in a different region and cannot be redeemed.

    so I want refund
Thema:

I can't redeem a code

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