I cant redeem 12 month gold code

RaySlay2K · Dec 2, 2016

Message I keep getting

Something went wrong
Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

"XBOS-3013 ab03904c-f544-4aaa-a263-6cb8bbd89108 2016/12/03 - 05:34

:)

Spiller63267012 · Dec 2, 2016

Cant redeem Live gold

I cant redeem 12 months live gold and I get this error code please help. Thanks. Xbos-0x80169C62 4bed68a6-a615-4aab-8f81-3638127b9f5b 2013/12/27 - 21:10:42 UTC

JMACH94 · Dec 2, 2016

Xbox.com web site error code: Xbos-0x80150017 bf809fed-4bbe-4d7c-9b91-2dcfa1621637

i got the same code.. i cant redeem my 12 month membership code

DM MAG · Dec 2, 2016

I get a similar thing. I purchased a code back in June, and now need to utilize it. I get the following, similar message:

--------------------------------

Something went wrong
Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

CloseXBOS-3013

39700035-e6c8-4e82-90ac-3ba024678be6

2016/12/03 - 06:22:21 UTC

_______________________________________________

I imagine the two are related, if not the same issue. A little help would be appreciated given I paid for a legal code, and now it fails to work.

BigJuicer2 · Dec 3, 2016

I had same code...I just chatted with support they said:

The only reason that your code is not redeeming to your account is because you are on an active paid subscription and there is a bit of a known issue with stacking paid subscriptions and pre-paid subscriptions together. 9:44 am

Your current subscription expires on December 8, 2016, and once expired, you can then redeem your pre-paid code without any issues!
Click to expand...

This tends to happen mostly when you have a paid subscription and turn off auto-renew and then try and redeem the code. For some reason, with auto-renew off, it blocks codes in the system. Once your current subscription expires, you can
redeem the code without any issues.

Hope this is the truth

TWENTYxONE · Dec 4, 2016

same exact problem/code for me. Support has assured that their engineers are working on it. Hopefully it's fixed soon!

RawDawg One · Oct 31, 2018

same exact problem/code for me. Support has assured that their engineers are working on it. Hopefully it's fixed soon!

same exact thing but my subcription expired yesterday and i still get the message. Annoying as all ish.!
Click to expand...

JMACH94

i got the same code.. i cant redeem my 12 month membership code

HomegrownSilky

If you currently have Game Pass Ultimate and attempt to redeem a 12 month Xbox Live Gold code, it will convert to a 3 or 4 month Ultimate subscription. If you want to continue with just Gold for 12 months and not Ultimate, you would have to wait for the
Ultimate to expire before redeeming the regular Gold code.

If you don't currently have Ultimate, then you should have no problem redeeming the 12 months of Gold.

DopeyStoner

I just redeemed my Microsoft points on a 12 month subscription for Xbox gold, when I tried to redeem the code it told my that it will convert it into 4 months of Xbox game pass, I don't want game pass I want gold, do I have to wait for my game pass to
expire before I can redeem my code for 12 months of gold

JiggyModz 777

i cant redeem my 12 month gold, this appears every time: 1ba45bc6-3256-4ee0-ba30-f77423ae37e3

CodeOfDefiance

so i went to the store i bought the 12 month gold redeem card and their saying that the card is activated and they cant help but ive tryed to code so many times online and on my xbox. What should i do?

I cant redeem 12 month gold code