i cant recover my account

Discus and support i cant recover my account in XBoX Accessibility to solve the problem; I lost the email on my other account, and the phone number that was registered on it I no longer have it, so I'm going to fill out the form they ask... Discussion in 'XBoX Accessibility' started by gabriel fabricio1, Aug 17, 2023.

  1. i cant recover my account


    I lost the email on my other account, and the phone number that was registered on it I no longer have it, so I'm going to fill out the form they ask for, I answer everything right, even the information on my card that I used to subscribe to the xbox pass, it's even debiting from my card and I can't log in so I can cancel

    :)
     
    gabriel fabricio1, Aug 17, 2023
    #1
  2. Vanessaez Win User

    i cant recover my account

    Hello Ziyaad K, my name is Vanessa, I will be happy to help you.

    Unfortunately, the only solution is through the account recovery form, it is the only alternative or solution to recover an account.

    The Support cannot help with this type of case because they are not authorized, leaving the form as the only option.

    Still let me ask you.

    How many times have you completed the account recovery form?

    More than 2 times a day will reduce the chances of recovery.

    When filling out the form, please provide as much information as you can remember about your account.

    I hope you manage to recover your account.

    Sincerely,
    Vanessa.
  3. EzequielNeves19 Win User

    i cant recover my account

    Hello Gabriel how are you?
    My name is Ezequiel I'm an Independent Consultant. I am very sorry that you are unable to recover your account, an alternative way you have to cancel subscription charges would be if you download your credit card application and block purchases made over the internet, that way you will no longer have subscription charges on your credit card bill. But don't give up trying to get your account back, you can fill in the form as many times as you want and I'm sure you'll get your account back.
  4. Darhyl Amizola Win User

    I cant recover my account

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you're experiencing this problem. I understand how important recovering your Microsoft/Minecraft account is to you.

    Just a gentle reminder that we are only Microsoft users like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

    I just want to confirm when did you last successfully sign in to your Microsoft account? If you have not logged into your account for more than two years and it has been closed due to inactivity, you will not be able to use the Account Recovery Form to recover your account. Reference: https://support.microsoft.com/office/7c0a9fa7-0982-b7c6-fd72-df852b63699f

    Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

    Important: The account recovery form can only be used if two-step verification isn't turned on. If the feature is enabled, the only way to recover the account is to regain access to your two-step verification phone number.

    If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

    Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

    Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

    The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

    Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

    It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

    If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards,
    Darhyl
  5. RockyIowa0374 Win User

    window live id

    the thing is that email for my account is ALREADY taken so i cant recover my password as in i cant sign in to that email account to get the email to reset
  6. Hazzinator Win User

    Error 80151006

    Hey modz i looked at the service status. It saying it will guve an update in 30 mins for people that cant create an account but i dont know if that applies to people that cant recover accounts. The thing is im not recovering it on a different console. Im
    just recovering my account that got deleted from my console for some odd reason. And i cant download it because of error 80151006 i dont think ive seen any other posts about that particular error though.
Thema:

i cant recover my account

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