I can't purchase the Fortnite crew subscription

Hi there! This is Virginia O.

I understand that you want to cancel your Fortnite Crew subscription.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To be able to cancel the Fortnite Crew subscription you have to go to this page and make sure to sign in the account that has the active subscription: https://account.microsoft.com>; Services and subscription.

If the subscription isn't showing up on the account you are logged in, it means that Fortnite Crew subscription wasn't purchase in there.

Kindly review your other accounts because one of them might have the active Fortnite Crew subscription.

Thank you for your cooperation.

Hello @AustinDobson!

Would you please access Get help with purchase errors | Xbox Support regarding the purchase issue.

However, if the link wasn't much helpful, you will need to contact our live agent for them check your account.

Contact us | Xbox Support.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Fortnite Crew Subscription purchase.

I'm afraid the subscription is not available to purchase on the Xbox Store. According to a user Tezzarrific who answered a similar case: https://answers.microsoft.com/en-us...ite-crew/7adf60dc-d12f-4866-a9d0-6fded591a575

"the fortnite crew sub can only be purchased within game or on the epic store on pc, there is no other way and that is out of microsofts control, it is up to epic to resolve the issue."

Kindly try to purchase the subscription using your Windows PC/laptop by signing your Epic Games account through this link to see if it works:

https://www.fortnite.com/fortnite-crew-subscription

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

You can check this article here => Fortnite Crew Subscription FAQs - Fortnite Support (epicgames.com) concerning the Fortnite Crew subscription; However, for any in-game related issues we highly recommend checking further with the developer of the game.

Concerning this matter, we recommend checking this article => Fortnite Crew Subscription FAQs - Fortnite Support (epicgames.com).