I can't purchase backwards compatible games on Xbox One

Discus and support I can't purchase backwards compatible games on Xbox One in XBoX Games and Apps to solve the problem; every time I try I get a "you have no valid payment options on file" and it give you the option to add a new card, but when I do it takes me back to... Discussion in 'XBoX Games and Apps' started by D4201, Mar 14, 2020.

  1. D4201
    D4201 Guest

    I can't purchase backwards compatible games on Xbox One


    every time I try I get a "you have no valid payment options on file" and it give you the option to add a new card, but when I do it takes me back to the game and it still says "no valid payment options on file" so I went online and figured I could buy
    it from my PC to play on my Xbox (I have done this with other 360 games that I've bought) but I get the same message there, so I contact Xbox support and after about an hour an a half of removing my card and re-entering it they finally tell me that the only
    way to change your payment options for a backwards compatible game is from an Xbox 360 console and that there was nothing they could do.....this can't be correct, right? I mean why list and have a purchase option for games that you CAN'T buy unless you have
    the system they came out on?

    :)
     
    D4201, Mar 14, 2020
    #1
  2. Kudiz Win User

    Purchase The Orange Box

    Thanks, but i'm sure the game is backwards compatible, it also is Xbox One X enhanced and there are people still playing on the new consoles X/S. I didn't search through the list, but i can tell you that it is 100% backwards compatible. I only can't purchase it from the Store/marketplace, i click the "confirm" button at the end of transition but nothing happen.. they should take it out of marketplace, because it says "19,99€" but i can't do anything. Other games i can't purchase don't show the price, this one does! Backwards compatible or not!
  3. NinjaLunchBox79 Win User

    Backwards comparability

    If the Xbox 360 games you purchased are backwards compatible on Xbox One you will be able to play them.

    https://www.xbox.com/en-US/xbox-one/backward-compatibility

    The link above will provide you with a list of games that are backwards compatible.
  4. Obsessive Power Win User

    I have a question about backwards compatibility

    If it's not backwards compatible (and this game isn't) then no, it won't work. You can view the backwards compatibility list
    here. If a game is not on that list, you can't play it on an Xbox One.
  5. Smwutches Win User

    How to buy Oblivion for xbox one x ?

    The One store/website have never been updated to work with the currency system for backwards compatible content. The only way to purchase backwards compatible games with the funds on your account is through a 360 console.

    Oblivion is backwards compatible so it will work on the One X. You can view a list of backwards compatible games at https://www.xbox.com/xbox-one/backward-compatibility/available-games
  6. Grandmaster Fu Win User

    Buy a xbox 260 game

    Depending on the game it may not be compatible on Xbox One if the game is not backwards compatible. The game may only playable on an Xbox 360.

    There is a list of games that are backwards compatible and I believe the game will say if it is or not before purchasing it.

    Hope this helps.
Thema:

I can't purchase backwards compatible games on Xbox One

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