I can't purchase anything

Discus and support I can't purchase anything in XBoX Games and Apps to solve the problem; I went to Gamestop this morning to get and xbox live prepaid card. I went home and redeemed that code for 50 dollars. I then tried to purchase a season... Discussion in 'XBoX Games and Apps' started by Barkimapanda1, Jan 17, 2016.

  1. I can't purchase anything


    I went to Gamestop this morning to get and xbox live prepaid card. I went home and redeemed that code for 50 dollars. I then tried to purchase a season pass, and I was unable. the error on screen said that I had to change settings so that I could then
    buy the season pass. I tried to change settings but then I couldn't. i then googled why this was and I didn't know how to fix it. HELP PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    :)
     
    Barkimapanda1, Jan 17, 2016
    #1
  2. Can't purchase anything

    Recently, every single time I try to purchase something from an in-game store the billing screen starts to load but never pops up. Any suggestions?
     
    OIIITHERUSHIIIO, Jan 17, 2016
    #2
  3. AaronRider
    AaronRider Guest
    Can't purchase anything

    For the past 2 days I have been trying to buy games on the marketplace. The same error comes up, please try again something went wrong on our side. I've reset my console and updated the store but it still won't work. If anyone with a solution knows how to
    fix this, I would like to know before the sale ends.
     
    AaronRider, Jan 17, 2016
    #3
  4. onyxishere
    onyxishere Guest

    I can't purchase anything

    Sorry to hear it. If you are underage then that means you would have a parental account. Only the parent account can change your settings for purchasing items. They can do so by logging into the link below.

    account.xbox.com/Settings
     
    onyxishere, Jan 17, 2016
    #4
  5. Alvaro A- Win User

    I can't purchase anything

    Hi Teun,

    Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues purchasing Minecraft. I understand that your friend is also having the same issue. You mentioned that you received an error, it would be helpful if that is something you could share. What edition of Minecraft are you trying to purchase?

    As part of our troubleshooting, please use a different browser such as Microsoft Edge and see if you'll get the same error. You may also try to use a different payment method.

    Regards,

    Alvaro
  6. Mister Maka Win User

    Can't purchase anything

    Hey there!

    Can you clarify which console and game you're having trouble making in-game purchases from? Depending on the game, the issue may be best to reach out to the publisher in regards to. Let us know :)
  7. KhajiBower34 Win User

    I can't purchase anything on console

    Hi Pop! I'm Khaji, and I'm happy to assist you today.

    To buy again you must change the region, keep in mind that you must wait 3 months to do so from when you created the account or if you have already changed the region you must wait 3 months again. Additionally, if you have a balance in your account after changing regions you will not be able to use it, so it is recommended that if you are going to be in one place for a short period, do not change regions. Instead, it is recommended to create a new account. With the current region.

    If you decide to continue, follow these steps on your console:

    For Xbox One or Xbox Series X/S:

    Sign in to your Xbox.
    Press the Xbox button to open the guide.
    Go to Profile & system > Settings > System > Language & location.
    Select your new country or region. You can change the language if necessary.
    For Xbox 360:

    Sign in and add a new credit card with the new billing address.
    Go to Settings > System > Console Settings > Regional and Language Settings > Regional Settings.
    Select the new location.

    Changing the region on Xbox 360 will affect subscriptions and associated services. For more details, please visit the link:
    https://support.xbox.com/help/account-profile/manage-account/update-microsoft-account-country-region

    Best regards, Khaji.
  8. jasonverschuere Win User

    Can't purchase anything on the store

    ĴYo i have the same problem I can't buy my games I have money on my xbox but I can't buy the game or dlc I can't click the buy button en no I don't use credit card I use Microsoft redeem card 50 euros and the xbox says I can't use my money +xbox store update never update fix the bug please
  9. OpticRJames Win User

    Can't purchase anything on the store

    Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please try to remove and re-add the card from your payment options. You can remove the payment method by doing the steps below.

    Press the Xbox button to open the guide.

    Select Profile & system > Settings > Account > Payment & billing.

    Select Payment options.

    In the box that contains your current payment option, select the box that contains the trash can icon to Remove your payment method.

    You can add it again by doing the steps below.

    Press the Xbox button to open the guide.

    Select Profile & system > Settings > Account > Payment & billing.

    Select Payment options.

    Select Add a new payment method.

    Choose a payment option, and then follow the instructions to add or update your payment option.

    Try purchasing the content you want to purchase and see if it works.

    If it's still not working, please try purchasing the content on a web browser through the Microsoft Store Xbox page using your computer.
Thema:

I can't purchase anything

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