I can't pre-install Starfield

Hi,

please look up in the forum.

There is a pinned thread only for Starfield topics.

Ok, I think I figured out the issue. I first pre-installed just the game titled "Starfield" last week. When I kept trying to pre-install that version it keeps failing. When I did a search in the XBOX app on my PC for Starfield, it showed all the editions and also the one titled "Starfield" that I was trying to install. When I looked at the "Starfield Standard Edition" it also showed pre-install now (I'm a gamepass premium subscriber) so I tried that one and it is installing now. So far no errors. The weird thing is when I go back and look at the one just titled Starfield and it also shows as downloading. I think that particular download link is broken.

I wanted to pre-install for Starfield, which cannot be passed through Xbox, but I get an article with error code 0x80070490, what should I do, the problem could not be solved, please help

This error code indicates the inability of windows to access a secure systems and assign encryption keys.

Are your hard drives formatted NTFS? Do you have the Xbox gaming folder on the hard drive you're trying to download to?

Thank you for the reply, it is greatly appreciated.

Yes my hard drive is formatted NTFS. My os is running from my C: and I'm hoping to pre install starfield on my E: which is an M.2 nvme which works perfectly. I kept trying everything and freshly installed windows.

I've removed the Xbox gaming app completely again as I'm currently going through all of the troubleshooting steps provided on the help page again. Now the Xbox gaming app only installs to a third of the progress and just stops. It does not give me an option for install location when trying to install the app.