I can't play the game

try to change your account from child to adult

Hi ktrozKA,

Thanks for coming to the forums with your issue. Reason you are unable to play is due to your privacy settings. You can follow the

link here on how to change them. The issue with the email, try verifying on different browsers. If continue getting the error, try logging onto the parent account on the
account website and change them that way.

Thanks,

Brad

Hi R2E!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

Regards,

RodelioP.

Hi R2E !

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're having trouble playing games on your Xbox Series S. It sounds like there may be an issue with your Game Pass subscription or your network connection. Here are a few steps you can try to resolve the issue:



1. Check your Game Pass subscription: Make sure that your Game Pass subscription is active and that you have not missed any payments. You can check your subscription status by logging into your Microsoft account on the Xbox website.



2. Restart your Xbox: Try restarting your Xbox Series S by holding down the power button for 10 seconds until it turns off, then turn it back on again.



3. Check your network connection: Make sure that your Xbox is connected to the internet and that your network connection is stable. You can check your network connection by going to Settings > Network > Network settings on your Xbox.



4. Clear your cache: Clearing your Xbox's cache can sometimes help resolve issues with game downloads and updates. To clear your cache, go to Settings > System > Storage > Clear local saved games.



Please let us know how it goes. We look forward to hearing from you.



Greetings,

RodelioP.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

If you got an email that says you got declined for the refund request, the best option that I can recommend here is to reply to the email and make an appeal to your request. You will need to explain to them the reason why you want to get a refund and why you should be eligible for it.

If you didn't get an email, please use this link to request a refund,

https://support.xbox.com/en-US/forms/request-a-....



You can get the order number from this link, https://account.microsoft.com/billing/orders.