I can't play online

AZDOG69 · Apr 8, 2015

Subject

Hey every time I try to play any of my games online it says that my account is not allowed to play live.i tried redownloading my profile and I couldn't of been banned. What do I do??

:)

Paul Bab · Apr 8, 2015

i can't play online

Hi,

We need the following information to properly isolate your concern:

1. Are you getting any error messages?

2. Is this issue happening on all the games on your console?

3. Are you using the Xbox 360 or Xbox One?

Make sure to check the status of your Xbox Live Gold Membership online by clicking this
link. Sign in with the Microsoft account associated with your Xbox Profile.

To help resolve your concern with playing online, we recommend removing and re-adding your Xbox Profile on the console to refresh and sync any changes made. Refer to the links below and perform the steps provided. Restart your console after removing your Xbox
Profile. After re-adding your account, try to play a game again and check if it works.

How to remove or re-add a Microsoft account on Xbox One

How to remove or re-add an Xbox Profile on Xbox 360

Looking forward to your response.

Mister Mascot · Apr 8, 2015

i can't play online

Hey there willyterence,

Which country are you physically located in on our
Officially Supported Xbox Live Countries and Regions list and which country/region do you have your account set to?

To clarify, if you're not connecting from a region on this list, or if the region you're located in doesn't match the one on your account. That could restrict some features from working properly.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

THEOWENKILLER · Apr 8, 2015

You are a silver member, you need to buy gold time to play online.

Daft Badger · Apr 8, 2015

You need a gold xbox live subscription to play online.The profile you are posting with is a silver.

You would need either a 1 month,3 month or 12 month xbox live subscription.

AZDOG69 · Oct 31, 2018

Awwk thank you

Thought I was gold

Mister Mascot

it is not about my region because i'm living in canada specially in Toronto and i used to play during 5 month online even these couple of days when the multiplayer was free , i played online but now i can't again. i bought the gold for a year and now it's
been a month ican 't play. And don't tell me to check my multiplayer connection because i have already done and nothing wrong

Is your account also set to Canada? You can check by going to: account.live.com If this doesn't also match Canada, then you could see issues such as this. Our chat/phone teams can also help take a closer
look.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

willyterence

Hey there ,

Which country are you physically located in on our
Officially Supported Xbox Live Countries and Regions list and which country/region do you have your account set to?

To clarify, if you're not connecting from a region on this list, or if the region you're located in doesn't match the one on your account. That could restrict some features from working properly.

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

it is not about my region because i'm living in canada specially in Toronto and i used to play during 5 month online even these couple of days when the multiplayer was free , i played online but now i can't again. i bought the gold for a year and now it's
been a month ican 't play. And don't tell me to check my multiplayer connection because i have already done and nothing wrong

Mia_693

I am playing on console. The message says that my Microsoft account doesn't authorize me to join multiplayer games. Thanks

Smwutches

For any information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com

Pandasaur cx

There isn't much we, on the forums, can do for you. To look at the enforcement actions taken against your account, you'll need to head
here.

I can't play online