I cant play Online with my friend

Hi

yea, i have looked and its turned on by default

Hi Neon,

Thanks for coming to the forums with your issue. Sounds like the cross play is not enabled in settings, were you able to look at the privacy
and online settings? We will give you the steps to change the exact ones for the cross platform use.

1. You will go to the Xbox website and sign in.
   
   
   
   
2. Once signed in, click your picture top right corner go to Xbox profile.
   
   
   
   
3. Click on privacy settings.
   
   
   
4. Once in settings, under the picture see Privacy, Xbox One/Windows 10 online safety. Select the Xbox one/Windows 10 online safety.
   
   
   
   
5. You will see your gamertag you are looking for one setting:
   
   
   
   
6. The two you want to make sure say allow and everybody are:
   
   1. "you can play with people outside of Xbox live" set to allow
      
      
      
      

1. Now click on privacy you are looking for one setting:
   
   
   
   
2. "you can communicate outside of Xbox live with voice and text" set to allow
   
   
   
   
   
   

Hope this helps.





Thanks,

Brad

i tried this thing nothing changed. I have problems like this. İ want play Fifa 21 with my online friends he can see me online but i cant see him online. We cant play any games .

Yes. I can play online in games but i cant respond or join my friends groups

Can you give some more information? What's happening when you try to play? Is this in all games or just a specific one? The more details you can give, the better you'll be assisted.