I can't play online help

hey there! You do not need season pass in order to play online.

Try a Power Cycle
http://support.xbox.com/ar-AE/xbox-one/console/power-cycle-console

If this does not work. Try removing your profile from your console ( don't worry, your gamesaves will be fine)

Reboot.

Add your profile again. And try playing online.

It might also be something related to Dead Rising 4. Have you tried other multiplayer games?

it is not about my region because i'm living in canada specially in Toronto and i used to play during 5 month online even these couple of days when the multiplayer was free , i played online but now i can't again. i bought the gold for a year and now it's
been a month ican 't play. And don't tell me to check my multiplayer connection because i have already done and nothing wrong

Is your account also set to Canada? You can check by going to: account.live.com If this doesn't also match Canada, then you could see issues such as this. Our chat/phone teams can also help take a closer
look.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hey there ,

Which country are you physically located in on our
Officially Supported Xbox Live Countries and Regions list and which country/region do you have your account set to?

To clarify, if you're not connecting from a region on this list, or if the region you're located in doesn't match the one on your account. That could restrict some features from working properly.

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

it is not about my region because i'm living in canada specially in Toronto and i used to play during 5 month online even these couple of days when the multiplayer was free , i played online but now i can't again. i bought the gold for a year and now it's
been a month ican 't play. And don't tell me to check my multiplayer connection because i have already done and nothing wrong

I am playing on console. The message says that my Microsoft account doesn't authorize me to join multiplayer games. Thanks

For any information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com