i cant play online even though i have xbox live

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

try checking the privacy settings

To change the privacy settings your account must be an adult account, otherwise you will not have access.

see it in your privacy settings:

https://support.xbox.com/en-us/help/family-onli...

if your account is for a child, you need an adult account to link your account and manage your privacy settings

also check if the service is active

https://account.microsoft.com/services/

I have same issue. I cant play ANYTHING online even though Live is supposedly up and running...

Trial codes don't change your account status to gold. They only give you access to some benefits of online multiplayer. They will not work with all games or all game modes.

Ok I understand, I'll need to purchase full membership then inorder to play what I want to play online. Thanks.

I would think your console is ok. Loads of people including myself are having issues. I cant play online even though I'm online.