I can't play online anymore!

I have a problem called "Double NAT" or something.

It happened to me 2 days ago and since then I can't play on any multiplayer game, I mean I can play but I have 270-300 ping in every game.

I talked to Microsoft and I contacted my internet provider, and it is quite funny, no-one knows what to do.

So I literally can't play from now on.

I have a good ping compared to all the gamers in my country (60-80), and i never had ANY kind of internet problem in my life, my Wi-Fi has 100mb connection and in my knowledge it is good.

Anyone knows how to fix this problem?

I have to know I have to play, that's my life basically.

Thanks to the helpers!

:)

 

Gamertag changed, can't play online anymore?

Were you gold before? If not perhaps you got lucky with a free weekend of service or had a code good for a certain amount of time. That's about all I can think of.

 

Gamertag changed, can't play online anymore?

How did that happen then?

I only used the free gamertag change, nowt else?

 

Double NAT means you are having ports conflict on the router.

You can try the instruction here: Double NAT Detected in Xbox One Network Settings

Or in last choice you can reset your router. This will do a factory reset to the router and will erase any ports opened.

 

Double NAT happens, when (at least) two devices are doing "Network Address Translation".

Your Router has only one internet connection, but "hides" multiple devices in your home (like your PC, Laptop, the console, a tablet and your smartphones) behind that one internet address.

So when data comes in from the outside internet, you need to tell the router to which device the incoming data has to be sent to.

The trouble is, that a lot of internet providers are running out of IPv4 addresses, and start to hide multiple customers behind a Carrier Grade NAT (CG-NAT) or tunnel network traffic through IPv6 via DS-Lite.

If you are stuck behind such a Carrier Grade NAT, incoming multiplayer data into your ISP wouldn't know if it has to go to your house, or to the Millers next door, or to Mr. Smith further down the street, similarly to the router not knowing if the incoming
data should be sent to your Xbox console, your PC or your sister's smartphone.

While you can set up port forwarding rules on your own router, and telling it, that Xbox Live data on a specific port has to go to the Xbox, there is no way to configure the router at your Internet Provider.

So please contact your internet provider, and ask them (if necessary, get a supervisor or someone with more technical knowledge) if you are put behind a CG-NAT with DS-Lite.

If so, ask your provider to give you a public IPv4 address that is not NATed.