I cant play my games!

tony6709 · Mar 20, 2017

so i just started up my xbox one s and tried to play a game(Rocket League). but instead it says "The Person Who Bought This Needs To Sign In" i did it a couple more times and it would say the same thing but sometimes it also just says "Something went wrong".
this happens for all my downloaded games. i've rebooted the xbox numerous times and it would say the same thing.
PLEASE HELP

:)

OndoyBahista · Mar 20, 2017

i cant play my games

You can try the troubleshooting steps on the links below on how to fix issues starting up a game.

If you have an Xbox One:
Click Here

If you have an Xbox 360:
Click Here

AbSoLuTKiLLZT · Mar 20, 2017

i cant play my games

i bought it on live,but i cant play

bowski477 · Mar 20, 2017

This was likely due to a service alert that was up effecting the ability to play downloaded games and apps. You should be able to use them now that the alert has lifted. If you continue to have this problem please post back.

Addison2thousand

I did the survey and switched home xbox to this one but no luck regarding launching games. Will try the dns thing.

Addison2thousand

My xbox is not checked for home console but everytime I try to check it it gives me this message.

OndoyBahista

You can try the troubleshooting steps on the links below on how to fix issues starting up a game.

If you have an Xbox One:
Click Here

If you have an Xbox 360:
Click Here

bowski477

This was likely due to a service alert that was up effecting the ability to play downloaded games and apps. You should be able to use them now that the alert has lifted. If you continue to have this problem please post back.

Buffman Rich

Hi there,

So with the 'Game sharing technique' tou have described it is not necessarily the most legitimate way of playing one copy of the game through multiple accounts.

The idea of sharing gold which Microsoft provide is intended to give people that actually share an xbox in the same household the ability to use gold or share downloaded games if they are legitimately in the same house e.g. siblings using one console between
them.

When you start trying to set each others consoles and putting them as the other Home console its not alway going to work as that is not officially the purpose of that service. What you can find with this method is sometimes it won't work at all and it recognises
that the account trying to play the game is not the one that purchased it and on other occasions it will require the account that owns the title to be signed in at the same time.

With your own personal bought games, they should indeed appear in your purchase history, so if you are certain that Modern Warfare is your game which you have purchase then unfortunately the only thing you can do at this point is to contact Microsoft/Xbox
support directly as this is an account issue and you will not be able to get a solution through the xbox community forums.

Support.xbox.com is the only option you have for this as with all purchase /account problems.

I apologise if this is not the answer you may have wanted to hear but its is the only option for you with regard to this issue.

Hope you're able to play your game again soon

Best regards

Rich

I cant play my games!