I can't play minecraft dungeons

Delete game and reuplod ,login your account

As long as the game and the DLC were purchased on the right account you should be able to claim it, which is why I would like you please to check your Microsoft account | Order history and make sure it was purchased under the same account you are logged into in your Pc. Make sure that you are logged into the same account that had the game and the DLC in both of the gaming app and the Microsoft store. Would also recommend refreshing your Pc by performing a quick boot following the steps mentioned here => How to perform a clean boot in Windows (microsoft.com).

In case none of the steps mentioned before was helpful, you can contact our online Xbox Support for further assistance.

Hi there Yossikitrossky.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues playing Minecraft Dungeons.

This issue might be related to several factors including graphics settings, system compatibility, or corrupt game files. Here’s a detailed troubleshooting guide to help you resolve the issue:

Update Graphics Drivers
Outdated or corrupt graphics drivers can cause display issues in games. Ensure that your graphics drivers are up-to-date.

Check for Game Updates
Ensure that Minecraft Dungeons is fully updated. Developers often release patches to fix bugs and issues:

Launch the game client (e.g., Xbox app or Microsoft Store).
Check for updates in the library or game settings.

Verify Game Files
Corrupted game files can cause various issues. Verifying game integrity might help:

Microsoft Store/Xbox App: Unfortunately, there is no direct way to verify files, but uninstalling and reinstalling usually replaces all game files.
Steam: Right-click the game in the library -> Properties -> Local Files -> Verify integrity of game files.

Adjust Graphics Settings
Sometimes, graphics settings may cause issues. Try running the game with lower settings:

Open the game and go to the settings menu.
Lower the graphics quality and resolution.
Disable advanced graphics options like V-Sync, Anti-Aliasing, and Shadows.

Run as Administrator
Running the game as an administrator can sometimes resolve permission-related issues:

Right-click the game shortcut or executable.
Select "Run as administrator".

Check System Requirements
Ensure that your system meets the minimum requirements to run Minecraft Dungeons. Sometimes the game might not load properly if the system resources are insufficient.

Update Windows
An outdated version of Windows can cause compatibility issues:

Go to Settings -> Update & Security -> Windows Update.
Check for updates and install any available updates.

Check for Background Applications
Other running applications can interfere with the game:

Press Ctrl + Shift + Esc to open the Task Manager.
Close unnecessary applications, especially those using significant CPU or memory.

Disable Overlays
Game overlays from applications like Discord or GeForce Experience can sometimes cause issues:

Disable in-game overlay in Discord: Settings -> Overlay -> In-Game Overlay (off).
Disable in GeForce Experience: Settings -> General -> In-Game Overlay (off).

Run in Compatibility Mode
Running the game in compatibility mode might help if the issue is related to OS compatibility:

Right-click the game executable.
Select Properties -> Compatibility.
Check "Run this program in compatibility mode for" and select an older version of Windows.

Check for Conflicting Software
Sometimes, antivirus or security software might interfere with the game. Temporarily disable them to check if it resolves the issue.

I shall be here for your response. -Lumie

Xbox had so many games and announcements, I can't wait to play this games specially Minecraft Dungeons and MS Flight Simulator. The Game Pass is so awesome there is no much to talk about it, just play.

Minecraft Dungeons is not a Play Anywhere title.