I can't play a game I purchased digitally

Imagine✔ · Sep 13, 2020

I bought rocket league a long time ago then I recently got the games pass for a few months now I don't have the game pass and I don't have the game I bought years before getting game pass and I bought Black ops 2 then I refunded it because I could not play
it and im still waiting for my money to come back to my account it's been about 4 or more week's

:)

XBF Eladio M

Hey Imagine

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to launch a game on your console.

Are you able to verify via your
Order history that the game was purchased on your account? If you can see it there, there is a possibility you may have an alternate version installed on your console and via the link on that site, you may be able to install the correct game onto your console
remotely.

Additionally, did you receive any email confirmation on your refund status? There has been a notification up that states that the

refund processing is being delayed. There is a chance that your refund is being affected by this.

Go ahead and verify this info for us and we should be able to provide additional troubleshooting steps, if any are available, to assist you further on this matter.

JohnXbox

On further inspection I can't play my game The Outer Worlds: Spacer's Choice Edition that I purchased on March 8 either. Yeah...as a loyal Xbox gamer owner of hundreds of digital games I am done buying off the Marketplace until this issue is resolved.

Rostom L

I see. Unfortunately, game disc can't be used on your console. It cannot be transferred digitally to your account. You must purchase the game digitally in order to play it.

MD45066

I have the same exact issue with a game purchased 2 years ago (RDR2). All troubleshooting tips and tricks tried and failed. I can see the game in order history on the Xbox app on my phone but not when I look in my console (only gives option to view last
3 months).

This issue only happened after I was required to accept updated MS privacy policies. This is super annoying and frustrating that I cant even open a ticket with support - only gives FAQs, bot step-by-step of unhelpful troubleshooting, and referral here. Hope
one of you brilliant people have an answer!

Peratrooper

Hi Samy, thank you very much for your prompt and helpful reply!

This has indeed solved the problem, and is something I would never have thought to do. It's a bit disappointing that they make you pay more money to access the main game which has already been paid for. No doubt a peculiarity of the games two modes being split for game pass.

Thanks again for the assistance, much appreciated!

I can't play a game I purchased digitally