I can't pay in the game Ark Survival Ascended because no payment method appears

Hi there! This is Virginia O.

I understand that you are experiencing issues completing a purchase on your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Here are the troubleshooting steps to perform which will help in making your purchase successful:

Please set your PC region to the same region of your account in order for both regions to align and allow you to complete a purchase online.

Select Start > Settings > Time & Language > Language & Region.

Under Country or region, select your new region.

And then remove and then re-add the card back to your account in order for it to refresh.

Next is to double-check if the card has enough funds to complete the purchase.

If incase that after performing these steps the issue persist, kindly give it 24 hours before trying to complete your purchase again in order for all the failed attempts of purchase to refresh and should enable you to complete the next purchase on the account.

Thank you for your cooperation.

Oh sorry for the confusion its ark survival ascended

Its Ark Survival Ascended. It was happening prior to them releasing a major update today.

Hi， xDDKxmalcolm

Welcome to Microsoft Community.



According to your description, you cannot install your DLC content in Ark Survival Ascended.



This is a hot issue, and the community has received a lot of feedback from players with the same problem.

Ark Survival Ascended - "DLC not installed" - Microsoft Community

You may need to wait for an official update to install the DLC content normally.

And you can try to uninstall and install it on the Microsoft Store/Xbox different programs to see if it works.



Best Regards,

Logan | Microsoft Community Support Specialist

Also, when we try to enter the online server it tell that I need a online access but, the Xbox is linked and I can download gamepass games or play online on other game. It's only with Ark survival ascended