I can't pay an outstanding balance in mi Xbox account...

DannieSkann · Jul 20, 2018

I wanted to renovate my Xbox Live but I have an outstanding balance so I wanted to pay it. The problem is that Xbox don't let me pay it, it is impossible, any way to solve this situation?

:)

B1NM4N · Jul 20, 2018

Blocked Account

Hi Guys

It would appear my account has been blocked for non-payment. The credit card on my account had expired, and now I can't re-activate my gold status by adding a new card to my account to pay the outstanding balance, because there is an outstanding balance
on an expired card, and now I can't re-activate my gold status by adding a new card to my account to pay the outstanding balance, because there is an outstanding balance on an expired card, and now I can't re-activate my gold status by adding a new card to
my account to pay the outstanding balance, because there is an outstanding balance on an expired card,etc.etc.etc...

I also spent an hour on the phone to XBL support yesterday, who say they have removed the block, but couldn't process a payment/add a card. 12 hours later and the account is still stuck.

Any thoughts?!?

ta

alangervacio · Jul 20, 2018

en mi caso no me deja pagar mi susripcion gold de xbox live me dise que tengo que pagarla con tarjeta de credito o debito pero yo quiero pagarla con el saldo de mi cuenta

[Translation - In my case will not let me pay my susripcion gold Xbox Live I designed that I have to pay with credit card or debit but I want to pay with the balance of my account]

no puedo pagar mi suscripcion gold con el saldo de mi cuenta

[Translation -

I can't pay my gold subscription with my account balance]

Smwutches · Jul 20, 2018

You would need to pay it with a credit card or Paypal. If you're having issues with those, you would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You would need to pay it with a credit card or Paypal. If you're having issues with those, you would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Daft Badger

You can't pay an outstanding balance with a pre paid card.

You need to contact support again & pay the outstanding balance with a credit/debit card.

KLRSKIR

This is a very old thread. Please create a new one if you are still having issues, thanks.

IIII Modz IIII

Hey there,

This means when it renewed you had a invalid card or insufficient funds.

You will have to contact Xbox support for this.

Discuss this with them, they might remove the balance.

Click here to contact them.

Thank you

PainRedPanda

It says I have an outstanding balance, how? WHEN it's only suppose to charge month to month?

I can't pay an outstanding balance in mi Xbox account...