I cant open the microsoft stoe on my xbox series s

Hello @Xiter85! I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues when trying to open the Microsoft store on your Xbox Series S. But don't worry, please try the following troubleshooting steps will fix the issue.

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Close any running games:

To remove download constraints from games or apps being installed, you can either wait for the Xbox to suspend the running game, or you can force games to close by doing the following:

1. On the Home screen, navigate to your most recently run game.
   
2. With the game highlighted, press the Menu button and select Quit.
   

Step 3: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 4: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 5: Check your internet connection:

In case the issue still persists, please try connecting to a different network, or perhaps using a hotspot momentarily to open the Microsoft store and then connecting to your home network once more.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

hello,

in my xbox series s microsoft rewards is not opening its showing like an error everytime i try to open it it does not and close

My hard drive wont load please help i cant play any games on it the lights on and its plugged into the back of my Xbox series s

And i did everything Microsoft recommends

I have an Xbox Series S, My xbox is connected by Wi-Fi and NAT type is open

The game has never worked on xbox series S. If u google or search in reddit u will see many whom have encountered problem. The game crashes series s after 5 seconds EVERYTIME. cant even start creating a character. I wrote microsoft last year... Told me to write insomniac. Wrote insomniac.... Told me to write microsoft. My first xbox ever and im sorely disappointed.