I can’t open my Xbox accessories app

Delete the app, restart the console and download the app again.

Hey there Luke,

Sorry to hear that you're dealing with this perplexing problem.

If this is happening consistently, then I would try first a power cycle of the console as outlined in How to restart or power cycle your Xbox One console.

Now, the app itself can't be uninstalled, so if that keeps not launching after a power cycle then I would suggest what we call a soft reset.
It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games
&
apps.

Follow the steps here on How
to reset your console to factory defaults on Xbox Oneand let us know how that helps with the issue

Hope this was helpful!

Thanks for reading!

This solution is not working in Windows 11 as of today:

Elite S2 5.13.3143.0

Accessories App 300.2202.25001.0

FYI this is what the link in Xbox Assist does: My Xbox controller has connection issues after the last update | Xbox Support

It opens the Xbox Accessories app with:

xboxaccessories:\\firmwareupdate?legacyDowngrade=true

No option to revert.

Windows 10 Xbox Accessories App does not work with 5.13.3143.0 at all - displays a message saying its being updated come back soon.

I can confirm that it doesn't work. I tried reinstalling the app but it just opens the regular Xbox Accessories screen.

This issue is not with my XBOX gamer tag it is with my elite 2 controller profiles within the Xbox accessories app I have a video of me opening and closing the app https://youtu.be/hpxHhgphcgM

Hi Jesse,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your controller to the point where you need to reset it. To reset your controller, you need the Xbox accessories app.

The Xbox Accessories app comes pre-installed on Xbox consoles. Press the Xbox button to open the guide, select My games & apps > See all > Apps, and then choose Xbox Accessories.

To open the Xbox Accessories app on Windows, press the Start button, type Xbox Accessories or choose it from the list, and then sign in. If the app isn’t installed on your PC, get it here:

https://www.microsoft.com/p/xbox-accessories/9n...

To reset your controller, select your controller in the app and choose Configure. Choose a profile, and then select Edit > Restore to default. This returns your controller to its original factory configuration.

Regards,

Alvaro