I can't open Microsoft rewards. When i open is it says "update your consoles location" I...

Hey,

this bug happens from time to time. I had it roundabout a year ago here in germany.

Just go to the bottom of the Rewards site. There you'll find the link to the Rewards support.

They will help you but it could take a while - they have a lot work atm.

Hello Someone20FY,

Nilay here and I'm glad to answer your query today.

I'd suggest you follow this https://answers.microsoft.com/en-us...consoles/b28d65cb-37d6-4f0b-b2df-36a6fa2909a3 this thread and steps there. Hope you will get some way out.

Good Luck
Regards

Hello, since this morning I can no longer launch the Microsoft Rewards app. I have a message saying Update your console's location.

My console and app are updated. What is strange is that it works when I put my console in French (I'm French). I prefer to play in English so I put my console at United State and it doesn't work anymore.

The solution to your issue is in what you wrote: if you are French, living in France, internet connection have a french IP, and all your profile is French, if you put your console in English/United States, when you start the Microsoft Rewards App, the app
find that your rewards profile is French based.

For that reason the error say to "update your console location" because you moved away from French/France.

Put back the console to French language, France state.

As a workaround you can access the Microsoft Rewards site from PC or Smartphone.

Hello! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

With regards to Microsoft rewards, have you somehow tried using a different device to try accessing it?

Also, if you have other internet connection you can try to use I suggest to try connecting to a different internet connection to try accessing the page as sometimes it could be due to this or if you are connected to a VPN might as well to turn it off.

In case everything else has been done and still you cannot access it, I suggest to report it to the Microsoft rewards support by submitting a report on their page https://rewards.bing.com/support

It might take time for them to response but rest assured Microsoft rewards support are handling reports accordingly.

I hope the information how to proceed helps. Feel free to ask the community if you have other questions and we will try our best to assist.

Kind regards,

Ben

What is your physical location

Xbox rewards regions aren't the same as xbox live regions