I can't message

Hi,

Did you check if you are currently under an Enforcement action:
Enforcement history

Hi killertobi -

Sorry to hear that you're unable to send messages. Let's have you
power cycle your Xbox One if you haven't already first. It might also be necessary to reset your router/modem as well.

Let us know if you're still unable to send and/or receive messages! We're here to help.

Hey there,

The Enforcement teams don't use the forums at all and they only communicate through a
Case Review. Some enforcement actions including, but not limited to 24 Hour communications suspensions and Console Suspensions are not reviewable. You can find more information
in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember that all suspensions are only enforced when a breach of the
Code of Conduct or
Microsoft Services Agreement has happened.

Have you seen any more information in regards to this suspension in your email inbox associated with your Microsoft Account? Please be sure to check your spam folders as sometimes the communication can be sent there inadvertently. It's possible the suspension
on your account is not listed on the enforcement website, but was communicated to you via email instead. Our chat/phone team can also take a look at any enforcement actions on your account. They won't be able to give any details, but they can tell you an end
date.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hey there BrkenBurritos.

So that we can best help you out, please clarify what happens when you to send a message and which Xbox console you are trying to send Xbox Live messages from.

Go to
https://account.live.com/proofs/Manage
look under "Security info helps keep your account secure" and make sure they have a phone and email listed.

If any are missing please add them. If Any ARE listed delete and re-add them. And Save Changes.

Then Restart Console Scroll left on the Home screen to open the guide. Select Settings. > Select Restart console. > Select
Yes to confirm.

Once the Console Has restarted you should be able to send messages.