I can't mesaage

Hey there Messineymarfan1,

Can you elaborate a bit for us? What happens when you try to send a message? Do you see an error message or error code? Are you trying to send a message on an Xbox console or on Xbox.com?

Let us know!

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Xbox Forums Staff

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HERE for the best info.

This can happen because of an incomplete account setup.

Try going thought the following steps to update everything on the account.

There's a lot of info here so read through the steps first.

1) Start by going to your account here -
https://account.microsoft.com/profile/

2) Make sure there's a First and Last Name on the account

3) The sign in email address that you used for the account, (don't post that info here) but if you used another email like a @gmail.com email address, make sure you completed the email address verification for the account

4) Where it says Edit your personal info, click on that and update your info there

5) Where is says Edit your billing info, click on that and update your info there

6) Go here - https://account.microsoft.com/security

- under Update your security info click on Update info

- make sure you have a phone and email on your account so you have options to verify or recover your account

7) After your account info is all up to date, remove the account from your Xbox console and hard reset it (press the power button down on the front of the Xbox One for 15 sec, then let it go and restart it)

8) Then add your account back to your Xbox One and try to send a message again

NOTE: If you haven't changed your password on your account for an extended period of time, try and change that too. It can help make a change to the account within the system to help with the message not sent issue.

This article doesn't apply very often but it's worth checking if all else fails.

Why can’t I send messages from my Xbox One or the Xbox app?

https://support.xbox.com/en-US/xbox-one/xbox-live/cant-send-messages

Do you receive an error message? And if so, what is the mesaage?

Check your mesaages from xbox. I had to download minecraft story mode before the 25th of this month or i would lose it the message said.

well if someone from microsoft sent it to you try to check the "mesaage from xbox live" and the normal inbox messages