i cant login to the xbox acc because i lost my phone and i cant get it back and i linked it...

i cant login to the xbox acc because i lost my phone and i cant get it back and i linked it to the acc

I assume you mean you have 2 step factor authentication enabled?

If so you can use one of the several backup codes it gave you and told you to save when you first enabled 2 factor authentication. You did save those right?...... Right?

Hi, my name is Annanda, thank you for your question and for reaching out.

In this case, you should follow these steps:

" Sign in to your Microsoft account. ( https://account.microsoft.com/ )

Manage your Microsoft account

Select Security at the top of the page, and then select Advanced Security options. This takes you to the Security basics page.

Under Ways to Prove Who You Are, you’ll see the options to change or remove/add security info for each section. When changing this security info, you’re asked to verify your identity via text, email, your Microsoft Authenticator app, or a verification code from your mobile app. "

https://support.xbox.com/help/family-online-safety/online-safety/update-security-information

In case you still cannot change your mobile number, try to contact Support directly here:

https://support.xbox.com/contact-us/

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

Best Regards, Annanda.

if anyone knows how to do it that will be great

Hello Shahzaib U, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

For cases of LOSS OF ACCESS, the only solution is through the account recovery form which is the following: https://account.live.com/acsr

You must keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, if you cannot fill out the form for X or Y Reason then unfortunately the account cannot be recovered.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Best regards,
Oskayra.

i already have tried to do this but i didnt receive any email from microsoft and it has been almost 26hrs now