i cant login to my deceased mothers acc

Sorry for your loss,

Why do you even need your late mothers' account?

With the amount of fraud that occurs to so called "safe" encrypted sites these days and identity fraud rampant its best to pursue any issues of this nature through your mother's legal representative.

Hello Shahzaib U, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

For cases of LOSS OF ACCESS, the only solution is through the account recovery form which is the following: https://account.live.com/acsr

You must keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, if you cannot fill out the form for X or Y Reason then unfortunately the account cannot be recovered.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Best regards,
Oskayra.

i already have tried to do this but i didnt receive any email from microsoft and it has been almost 26hrs now

Hi! It's my pleasure to assist you with this today.

Can you please tell me more about your issue today, Phoenix? This is for me to provide the correct solution or steps to your issue.

I'm looking forward to your response so we can sort this out.

Thank you!

hello, yes so i cant acces it since i already have someone added as a parent, my mother to try and resolve it. but she forgot her password and doesnt know how to fix it. i would help her but i am currently not with her as she is in another part of country