I can’t login into my Xbox Roblox account on my PC.

Hi, I don’t know if I’m doing this right. Can you explain what you mean when you said Xbox gamertag credentials. Like my password to login into Roblox would be my Microsoft account password as I remember both that and the username to it but, not the password to my Roblox account. I don’t have a pc so, I tried to login into my Roblox account using my phone and input into the username prompt: my Xbox gamertag username and my Microsoft password as my Roblox password and it didn’t work. During this I had not unlink my Roblox account from my Xbox account. Also when you stated to go to link social accounts in the Xbox account settings I didn’t see anything related to Roblox at all. I don’t know what to do. I’m sorry that I may not understand what you’re saying and I appreciate your help in this situation

So basically I can’t get my account information back from roblox?

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.

Hi, my name is Julian and I'm an Xbox gamer just like you. Let's try to solve your issue together.

You can't view your Roblox password directly from Xbox. Roblox passwords are managed through your Roblox account, not Xbox.

You can recover or reset your Roblox password here https://www.roblox.com/login/forgot-password-or...

If your Roblox account is linked to your Xbox account, make sure you're signed into the right Xbox profile before launching Roblox.

Please let me know if it worked or not and I would be happy to assist you further. Thank you!

Ok I have done that including using the QR code and the quick login. None of the three methods are allowing me to log in on my kids existing Roblox account. I have also uninstalled and reinstalled the Roblox account on my Xbox that has not worked. I have cleared the settings. I have spoke with technical support and followed all of their steps. Nothing is getting me logged in to Roblox and I'm about ready to get rid of my Xbox