I can't login into my Xbox for PC

I can login on the PC, no problems there. My Networksettings on the One are fine and my NAT is open.

But I can't login on the One.

Hello @VươngNguyễn2!

With such issues, The first thing I would need you to do is to make sure that your Windows has the latest update: Select check for updates now, and then select Check for updates. Or, select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now. Then preform the following steps and try again.

Reset the Xbox app: You can Reset the Xbox app from the Settings menu. Here are the steps:

1. Click Start and click Settings.
   
2. Select System.
   
3. Select Apps & features.
   
4. Find the Xbox app and click Advanced options.
   
5. Click Reset.
   
6. Restart your device so that the changes can take effect. Sign in to the Xbox app and check if the same issue occurs.
   

Delete the account and cache folders:

1. Open File explorer.
   
2. Navigate to the following:
   
   • C:\Users\[your profile]\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
     
3. Delete the Accounts and Cache folders.
   
4. Try the Xbox app again.
   

Reinstall the Xbox App:

Here are steps below on how to uninstall and reinstall Xbox app:

1. Click Start, and then type Windows PowerShell on the search box.

2. Right-click, and then select Run as administrator.

3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp*| Remove-AppxPackage

4. Hit Enter.

5. Launch Windows Store and download Xbox App.

Give it a try and make sure to let us know the results!

I hope that this helps you out!

I'm not able to login, email or password is not valid. But from a PC works fine. Same account fails from Xbox. I can't download anything since it does not login. It is the login failing at this point. It is like it just will not accept my email and password.
I know they are correct. Thanks for the reply

What exactly should I do with the Microsoft Account Site? I've browsed around, and was able to sign in there just fine. But I still can't login to the Xbox App on my PC.

Hello Trap icaz,

Thank you for posting in Microsoft Community.

I'm sorry to hear that you are having trouble logging in on the Xbox website on your PC and I appreciate you tried some troubleshooting steps ahead. No worries, I will do my best to help you sort this out for you to get back to gaming.

There are a few possible causes for this problem, such as a corrupted browser cache, a network configuration issue, or a problem with your Microsoft account. Here are some steps you can try to resolve it:

1. Check your account settings: Make sure there are no issues with your account. You can do this by going to Microsoft account | Home and sign in your Microsoft account.

2. Change your password: Sometimes, changing your password can resolve sign-in issues. You can check this link to change your password: Change your Microsoft account password - Microsoft Support

3. Make sure you are using the latest version of your browser.

• On the taskbar, select Microsoft Store icon to open it.
  
• If you don't see Microsoft Store on the taskbar, it might have been unpinned. Here's how to find it: In the search box on the taskbar, enter Microsoft Store, then select it from the list.
  
• After you've opened Microsoft Store, select More Three-dot More icon > Downloads and updates > Get updates.
  

4. Try using a different browser or a private/incognito window to see if the issue persists.

5. Check the date and time on your PC or try remove and re-add the account. For your reference, you may follow the steps on this link: Fix problems signing in to the Xbox app - Microsoft Support

6. If the issue persists, please try the steps on this thread to see if it works: XBOX app on PC won't let me sign in - Microsoft Community

If none of the above steps work, please contact us again and provide us with more details about your issue, such as the error messages you see, the browser you are using, and the steps you have tried so far. We will do our best to help you.

Thank you for your patience and cooperation. We hope to hear from you soon and get this issue resolved. Have a great day and happy gaming!

Sincerely,



Microsoft Community Moderator