I can't log into my xbox account .

spkqui i · Mar 22, 2025 at 5:42 PM

I was pretty sure that it was linked to my email but i never was or no longer is . Is there a way i could get the email adres linked to o my xbox account . the account only having the username?

:)

NotVietCong

It appears that you are currently logged in. In the top right hand corner, there is a profile picture. If that is a shared device, check that you’re logged out first, then try again. If that does not work, try clearing your browser cookies.

If none of these work, try this website:

https://answers.microsoft.com/en-us...count-to/af8af5fc-9640-4a52-98db-7277d011ea08

It is a Skype issue, but it is relevant since it is a Microsoft account in question. I hope This helps.

Faline C

Thanks for replying. Do you mean that you believe the account might have been compromised? In that case, fill out the account recovery form on this page:

https://account.live.com/acsr

spkqui i

When i try to log in i log into another account instead of the one that im trying to log into. It seems that my microsoft account what interfered with since none of my prior payments are displayed even tho I have purchase confirmation on my email account

Mister Mascot

Hey there,

It sounds like the email address may be different than what you believe it is, so It's best to contact our chat/phone team. As long as you can authenticate the account, they may be able to help.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Faline C

Hey spkqui, thanks for posting. Sorry to hear you're having trouble logging in.

Do you see any error messages when trying to login at xbox.com?

Search through the email addresses you own for emails from Microsoft or Xbox. That's usually a helpful way to figure out which email it's connected to. You can also look at your products and services to find which email is associated with the account. Check out this article:

https://support.microsoft.com/en-us/account-bil...

I hope this helps you. Let me know if you have any questions!

I can't log into my xbox account .