I cant log into my microsoft account because it "doesnt exist"

Discus and support I cant log into my microsoft account because it "doesnt exist" in XBoX Accessibility to solve the problem; I've been trying to get into my account to play Minecraft, but each time I try to enter the password for the account it says its "wrong", then when i... Discussion in 'XBoX Accessibility' started by Edward Esquivel, Jun 3, 2025 at 8:34 AM.

  1. I cant log into my microsoft account because it "doesnt exist"


    I've been trying to get into my account to play Minecraft, but each time I try to enter the password for the account it says its "wrong", then when i go to the "Forgot password?" option, and i enter the email, it says it doesn't recognize it. This is really stressing me out. I cant make a new account because i cant just buy minecraft again. Is there anyway to fix this?

    :)
     
    Edward Esquivel, Jun 3, 2025 at 8:34 AM
    #1
  2. Aileen C_87 Win User

    I cant log into my microsoft account because it "doesnt exist"

    Hi there, and thank you for reaching out. My name is Aileen, and I am an independent advisor here to guide you. This is just a quick reminder that this is a public forum, and I am unable to access or make changes to your account.

    If you're seeing a message that your Microsoft account “doesn't exist,” but you're sure you've used it before, here are a few steps to help you move forward:

    Double-check the email address. Sometimes the issue is a small typo, or maybe the domain is wrong (like @outlook.com vs @hotmail.com). Try entering any variation you might’ve used before.

    Use the account recovery tool; Head to https://account.live.com/acsr and fill out the form as best as you can. This lets Microsoft check if the account is still in the system and try to help you recover it.

    Check if the account was deleted. If the account hasn’t been used for over 2 years, Microsoft may have closed it. You can read more here: https://support.microsoft.com/account-billing/m...

    If Minecraft was bought through Mojang, and later migrated to Microsoft, try checking if the email you’re entering is the correct Microsoft account it was moved to. If it was linked to a different address, that could explain the login issue.

    Contact Microsoft support directly. If none of the above work, your best bet is to reach out via https://support.microsoft.com/account-billing. Choose "I can’t sign in" and follow the prompts.

    I understand how frustrating this can be, especially when it’s tied to a game you’ve already paid for. Hopefully, one of these steps gets you back in.

    Please let me know if you need any further assistance. Looking forward to your response.
  3. Joeker397 Win User

    Parent Account Non-existent

    im going to be as clear as possible. when i log in, i get the pop up, and so on, im asked for my parent to accept blah blah blah, but when i enter the information, it says it doesnt match anything. as in it doesnt exist. ive used every password ive ever
    used on my xbox and NONE of them worked. the account simply doesnt exist anymore. i cant reassign the parent account, cause i cant bloody log in. i really just need a way to get around this or something. i cant waste anymore of the gold account ive bought.
    is there anything that can help fix this?
  4. Dedoxxed Win User

    Minecraft PS4 Microsoft Login.

    Hello Ricardo Lechuga , I have logged in or tried to log-in with every Email but I couldnt find any Account with the Gamer Tag PlainGiraffe615 . As of now I think the Account doesnt exist. I would request to delete the Account fully if it doesnt exist already as my PS4 still says Im already logged into that Account.
  5. HarryBELL2 Win User

    The email I used to make my xbox account got discontinued

    But the thing is when i go to sign into the account i put the email in and the password, it then sends a verification code to the email but i cant get the code because the email doesnt exist
  6. MBHeugh Win User

    My Minecraft Account was stolen. Is there anyway I can recover it?

    Hi. Whenever I try and use one of the account recovery methods, it doesnt work. When I try and sign into microsoft account recovery with my email it says that the email doesnt exist. However, I know the account exists as I bought minecraft with it. Is there anything I can do about this or is my minecraft and microsoft account lost forever?
Thema:

I cant log into my microsoft account because it "doesnt exist"

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